This role serves as the key link between guests and the hotel, ensuring personalized service from pre-arrival to post-stay.
Responsibilities include managing guest needs, reservations, special requests, and hotel orientation, while maintaining high standards of cleanliness, hospitality, and confidentiality.
Key duties involve greeting guests, conducting suite orientations, updating guest information, and anticipating needs to enhance guest satisfaction.
The position requires excellent organizational, communication, and technical skills, with experience in luxury hospitality preferred.
Candidate must be well-groomed, professional, and fluent in English, with additional languages a plus.
Adherence to brand standards, teamwork, and flexibility are essential, along with a positive attitude and commitment to exceptional service.