Guest Experience Associate

About TOCA Soccer

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests - where they learn where they live and where TOCA becomes the place where they play. Whether theyre kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What Makes a TOCA Teammate

We value an individual that seeks to...

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Why Youll Love Being a Part of the TOCA Team

• Youll have full access to our TOCA Treats, which includes but is not limited to:
• Competitive Pay & On Demand Pay
• Part Time Flexible Scheduling
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• So many TOCA Perks we cant name all of them, but well try:
• 4 TOCA Training Sessions
• 50% Off Classes
• Free Pick League Play
• 1 Free Birthday Party
• Food and Beverage Discount
• 2 Free Packages to share with your squad

Whew!

Job Highlights

• Job Title: Guest Experience Associate
• Location: St. Louis
• Reports To: General Manager
• Hours Required: Candidates must be able to work evenings and weekends

Position Overview

Youre the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, youre all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

What Youll Be Doing

Guest Experience Hero (60%)

• Greet like a champ, answer like a pro, and make every guest feel like an MVP.
• Handle questions, feedback, and concerns with good vibes and care.
• Jump in to fix issues quickly or tag in a teammate.
• Work together to keep things flowing and guests happy.
• Work in concessions as needed.

Operations Guru (30%)

• Keep the space clean, stocked, and ready for action.
• Help with scheduling, check-ins, sign-ups, and events.
• Own the front desk like its your stage.

Admin But Make It Snappy (5%)

• Waivers, payments, reports - no big deal for you.

Training & Growth (5%)

• Learn the TOCA way and level up your game.
• Gain development to keep your career going with TOCA.

TOCA Culture (100%)

Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

Youll Crush This Role If...

• You love people and good vibes.
• You have top-tier communication skills.
• You can stay cool under pressure.
• You know your way around Google Suite & scheduling tools (on-site training provided).
• Youre down for evening/weekend shifts (thats our peak time).
• You can lift 30 lbs and move with energy.