Guest Experience Auditor

The Guest Experience Quality Assurance Coordinator is responsible for ensuring improvements in safety, security, quality, productivity, and customer service. This role involves conducting daily on-site inspections, preparing for audits, and communicating findings to management and stakeholders. The coordinator will help instill a culture of safety and quality while complying with company, client, and regulatory standards.

SALARY: $25.88/hr.

• The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 12A, 12H, EA, CB, BU, 1361, 3E5X1

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

• At least one year of Guest Experience Ambassador experience with good work performance, ethics, and attendance.
• Impeccable personal presentation and grooming; must keep the uniform immaculate at all times.
• Advanced communication and relationship-building skills to work effectively with internal and external partners.
• A collaborative team player who can communicate effectively.
• A problem-solver who can work both independently and as part of a team.
• Computer literate with a solid understanding of Microsoft platforms, including Outlook, Word, and Excel
• High School Diploma or GED.
• Must meet all requirements for a Port Authority airport security badge, including a successful background check and 10-year work history.
• 2 years of customer service experience.
• Some college coursework or equivalent experience preferred.
• Aviation experience preferred.
• Conduct daily on-site Quality Assurance inspections in compliance with contractual specifications and customer expectations.
• Ensure improvements in safety, security, quality, and productivity are correctly implemented.
• Meet work standards by following established procedures and identifying areas for improvement.
• Ensure compliance with regulations by examining and analyzing records, reports, and documentation.
• Prepare for audits by researching materials, formulating action plans, and communicating with stakeholders.
• Communicate audit progress and findings by preparing reports and providing information in meetings.
• Provide management reports by collecting, analyzing, and summarizing information.
• Establish and maintain effective communication with coworkers, dispatchers, supervisors, and clients.
• Comply with all safety, security, and quality standards and procedures.
• Perform other duties as assigned.

Knowledge, Experience, and Skills:

• At least one year of Guest Experience Ambassador experience with good work performance, ethics, and attendance.
• Impeccable personal presentation and grooming; must keep the uniform immaculate at all times.
• Advanced communication and relationship-building skills to work effectively with internal and external partners.
• A collaborative team player who can communicate effectively.
• A problem-solver who can work both independently and as part of a team.
• Computer literate with a solid understanding of Microsoft platforms, including Outlook, Word, and Excel
• Conduct daily on-site Quality Assurance inspections in compliance with contractual specifications and customer expectations.
• Ensure improvements in safety, security, quality, and productivity are correctly implemented.
• Meet work standards by following established procedures and identifying areas for improvement.
• Ensure compliance with regulations by examining and analyzing records, reports, and documentation.
• Prepare for audits by researching materials, formulating action plans, and communicating with stakeholders.
• Communicate audit progress and findings by preparing reports and providing information in meetings.
• Provide management reports by collecting, analyzing, and summarizing information.
• Establish and maintain effective communication with coworkers, dispatchers, supervisors, and clients.
• Comply with all safety, security, and quality standards and procedures.
• Perform other duties as assigned.

Knowledge, Experience, and Skills:

• At least one year of Guest Experience Ambassador experience with good work performance, ethics, and attendance.
• Impeccable personal presentation and grooming; must keep the uniform immaculate at all times.
• Advanced communication and relationship-building skills to work effectively with internal and external partners.
• A collaborative team player who can communicate effectively.
• A problem-solver who can work both independently and as part of a team.
• Computer literate with a solid understanding of Microsoft platforms, including Outlook, Word, and Excel