Guest Experience Coordinator

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Guest Experience Coordinator position exists to serve as the primary point of contact for more than 150 radio and podcast guests annually, managing most of the scheduling, communications, hospitality, travel, itineraries, VIP planning, recording-day support, reimbursements, and other post-recording follow-up. In addition, this position provides executive administrative support to the VP, Audio including calendar management, email monitoring, travel planning

Essential Duties/Responsibilities:

• Serves as single point of contact; coordinates guest scheduling; prepares itineraries; collect bios, headshots, consent forms; maintains guest files and VIP Registry; arranges hotels, travel and meetings; hosts guests on campus; coordinates refreshments, green room arrangements, makeup schedules, guest appreciation gifts; processes reimbursements and close-out activities; problem-solves and serves in other capacities as needed.

• Manages VP calendar; schedules recurring meetings; monitors executive email; prioritizes requests; coordinates travel; prepares itineraries, briefing materials, reports and correspondence; processes approvals; interfaces with Executive Offices and Office of the President; interacts and coordinates with Legal, Guest Relations, Events, Family Ministries, Facilities, Security departments and more; maintains confidential information.

• Coordinates devotions, Lunch and Learns, Chief of Staff presentations, department events, room reservations, catering, AV support, annual planning calendars, and conference scheduling.

• Processes invoices, Concur expense reports, reimbursement requests, expense reconciliations, delegated approvals, timesheets, and leave requests.

• Coordinates incoming correspondence, maintains contact databases, supports ministry initiatives, recognition programs, and special assignments.

• Processes physical and electronic mail; monitors broadcast suggestions; maintains Outlook calendars; maintains Executive Cabinet calendar updates; manages VPs studio calendar, manages complex guest schedules; arranges hotel accommodations; prepares travel documents and folders; registers for events; reconciles travel card expenses; maintains guest archive files; produces draft and final itineraries; coordinates NRB and other event attendance scheduling; maintains guest thank-you tracking; verifies hotel and makeup artist invoices; coordinates birthday recognitions; maintains hospitality inventory; supports recording-day operations for hosts, and for guest(s) from arrival through departure ,approvals, reporting, executive coordination, and other departmental administration.

Other Duties/Responsibilities:

• Assists with vice president's schedule, supporting his studio work, arranging meetings, and interacting with industry professionals

• Initiates and manages VP's T&E reimbursement and follow-up

• Interacts with departmental staff about accounting, budget, and other regular procedures

• Determines prioritization of various requests for VP's time

• Schedules guests for departmental devotions

• Arranges for team times, including room reservation and food (if required)

• Helps VP with Christmas correspondence

• Performs other duties as assigned

Working Environment/Physical Requirements:

• Professional office environment. Frequent use of computer systems. Regular movement throughout campus to host guests and coordinate meetings and productions.

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, "Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us..."

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, "Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age."

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Familys ministry in prayer

Prays personally for Focus on the Family's staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

• Applies considerable initiative and independent judgment

• Must be flexible with many individuals needing assistance on different projects and assignments

• A heart to serve visitors (including VIPs)

Knowledge/Experience:

• Associate's degree or equivalent experience required. Bachelors degree preferred. Minimum 3-5 years of progressively responsible experience in executive administration, hospitality, guest relations, ministry operations, event coordination, or related environments. Experience supporting senior leadership strongly preferred.

• Thorough understanding of Focus on the Family mission, philosophy, values, and objectives

Skills, Abilities, and Special Talents/Gifts:

• Exceptional interpersonal skills; executive-level discretion; hospitality orientation; advanced organizational skills; calendar management expertise; communication proficiency; project coordination; financial processing accuracy; emotional intelligence; independent judgment; ability to manage competing deadlines and represent ministry leadership professionally.

Stewardship Requirements:

• Adheres to FOF principles of stewardship by using time and available resources efficiently

Pay Range: $21.37 to $25.12 per hour

Application Materials Required: Cover Letter, Resume/CV

• Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage

• Legal Shield/ID Shield Coverage

• AFLAC

• 403B Retirement Plan

• Vacation Time & Vacation Payout

• Sick Time

• Holidays

• Service Awards

• Community Service Days

• Bookstore Discount

• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan

• Dental Plan

• Vision Plan

• Life Insurance

• Disability Insurance

• Flexible Spending Accounts

• EAP (Employee Assistance Program)

• Tuition Reimbursement

• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

• Temporary employees are not eligible for benefits, except for:

• Sick Time

• Bookstore Discount

• Fitness Center

Tentative Search Timeline:

• Priority will be given to applications submitted by September 18, 2026. However, this posting will remain open until filled.

• The potential employee start date is October 12, 2026

Posting date: August 25, 2026

Un-posting date: ongoing until filled

Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.