Administrative Skills, Automotive Sales, Billing, Calendar Management, Computer Software, Customer Support/Service, Driver's License, Identify Issues, Insurance, Knowledge Base, Mathematics, Office Equipment, Operational Support, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Sales Communications, Scripting (Scripting Languages), Set Goals, Standard Operating Procedures (SOP), Time Management, Training/Teaching, Writing Skills
At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!
Dahl Automotive located at the La Crosse Auto PLaza is looking for a Guest Experience Coordinator to join our fast, growing family! The Guest Service & Operations Coordinator serves as the primary point of contact for guests while providing administrative and operational support for all business units operating including Legacy Mobile Glass & Dent, Alloy Wheel Repair Specialists, and Commercial Protective Coatings & Upfitting. This position is responsible for delivering exceptional customer service, coordinating appointments, managing workflow communications, processing payments, and supporting the day-to-day operations!
Responsibilities:
- Provide superior guest service to La Crosse Auto Plaza guests in
person and over the phone/email - Schedule guest appointments and create technician schedules
while monitoring a consistent work volume - Support La Crosse Auto Plaza sales and guest communication
process - Work to meet established quarterly goals, usually measuring
progress and making course corrections on a monthly basis - Receives insurance assignments and determines how to use
resources to meet schedules and goals - Supporting other team members with duties such as responding
to guest questions - Maintain a broad knowledge base of insurance partner
requirements regarding authorizations, billing, and SOP’s.
Qualifications:
- Knowledge of computer and telephone systems
- Ability to read and utilize optional scripting in a conversational manner
- Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
- Skill in verbal and written communications, training and development, and effective listening
- Skill in operating general office equipment, planning scheduling, and organizing work, and performing basic mathematical calculations
- Skill in demonstrating and performing job tasks of direct reports and efficient use of computers and software programs.
- Valid driver’s license and clean driving record
As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.