Bay Shores Peninsula Hotel is looking for a Guest Experience Coordinator to join the team! The Guest Experience Coordinator is responsible to assist our guests efficiently, courteously, and professionally in all front office-related functions, including reservations and The Café.
Bay Shores Peninsula Hotel is a cozy coastal retreat in the heart of Newport Beach-where vintage charm meets heartfelt service. Just steps from the sand and beloved by generations of returning guests, our hotel feels more like a beach house than a brand. Every room, every interaction, every detail is shaped by our commitment to warm hospitality, local pride, and meaningful guest experiences. This is a true independent, boutique hotel in an ideal location.
Core functions of the position, but are not limited to the following:
• Maintain a friendly, cheerful and courteous demeanor always, while providing personalized service to hotel guests. • Communicate effectively with guests and fellow team members. • Greet guests arriving and complete established check-in procedures daily to ensure that guests are fully satisfied. • Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability. • Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out. • Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company's reservation • Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests. • Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. • Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service. • Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy. • Accurately and courteously take guest orders, make recommendations and suggestions at The Café. • Prepare, stock, and serve small café items. • Maintain clean bar tables, chairs, stools and counter surface always. • Routinely clean and upkeep espresso machines and brewing equipment. • Adhere to food safety requirements. • Process all cash and charge transactions according to house procedures. • Close checks and run reports at the end of shift. • Stock side station with necessary coffee, tea and beverage items. • Support the market by stocking and keeping it clean, as well as ringing up guests for their purchases. • Aid other team members and departments to contribute to the best overall performance of the department and hotel. • Perform other duties as assigned, requested or deemed necessary by management.
Benefits, Travel Perks & More
401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Range: $23.00-$25.00 per hour