Help Launch Philadelphia's Premier Luxury Wellness Destination

Guest Experience Coordinator (Front Desk) – Part-Time

Philadelphia, PA | Northern Liberties/Fishtown
Opening September 2026

This is more than a front desk position—it's your opportunity to create unforgettable first impressions at one of Philadelphia's most exciting luxury wellness destinations.

Nirvana is entering an exciting new chapter as we prepare to open our brand-new flagship wellness destination in September 2026. Designed to redefine self-care in Philadelphia, our new space will bring together luxury aesthetics, advanced skincare, therapeutic massage, wellness and recovery services, beauty, and holistic experiences—all under one stunning roof.

We're looking for a polished, professional, and dependable Guest Experience Coordinator to join our award-winning team. As the first and last person our guests interact with, you'll play an essential role in creating an exceptional experience from the moment they walk through our doors until they leave feeling refreshed, cared for, and excited to return.

If you thrive in a fast-paced environment, enjoy building relationships, and love helping people feel their best, we'd love to meet you.

Why Join Nirvana?

Be part of the opening team for one of Philadelphia's newest luxury wellness destinations.

Work in a beautifully designed, state-of-the-art environment focused on wellness, luxury, and exceptional guest care.

Join an award-winning, rapidly growing wellness brand known for five-star service and outstanding client experiences.

Become an integral part of a collaborative team that values professionalism, positivity, and personal growth.

Enjoy opportunities for continued learning and career advancement as Nirvana continues to expand.

Benefits & Perks

• Competitive hourly compensation
  
• Performance-based incentives
  
• Employee discounts on products and services
  
• Supportive, collaborative team environment
  
• Beautiful luxury workplace
  
• Opportunities for growth within the wellness industry
  

What You'll Do

• Welcome every guest with warmth, professionalism, and genuine hospitality.
  
• Answer incoming calls, respond to inquiries, and assist guests with scheduling and service recommendations.
  
• Schedule appointments accurately and efficiently while optimizing provider schedules.
  
• Confirm upcoming appointments and help manage the daily flow of the spa.
  
• Check guests in and out while ensuring a seamless, luxury experience.
  
• Educate guests on available services, wellness offerings, memberships, and retail products.
  
• Encourage and secure future appointments by confidently recommending rebooking opportunities that support long-term client relationships.
  
• Support providers by maintaining an organized, efficient, and welcoming front desk environment.
  
• Process payments accurately and maintain detailed client records.
  
• Assist with daily opening and closing responsibilities.
  
• Help maintain a calm, polished, and inviting atmosphere, even during busy periods.
  
• Work collaboratively with the entire team to deliver an exceptional guest experience.
  

We're Looking For

• Minimum of 2 years of customer service, front desk, concierge, hospitality, or client care experience, preferably in a luxury spa, med spa, wellness center, salon, luxury retail, or hospitality environment.
  
• Outstanding communication skills, both in person and over the phone.
  
• Strong organizational skills with exceptional attention to detail.
  
• Comfortable multitasking in a fast-paced environment while maintaining professionalism and accuracy.
  
• Experience using scheduling software and point-of-sale systems, or the ability to quickly learn new technology.
  
• A natural ability to connect with guests, build trust, and create meaningful relationships.
  
• Confidence educating guests on services and encouraging future appointments through relationship-based recommendations.
  
• Positive attitude, polished appearance, dependable work ethic, and a team-first mindset.
  
• Passion for wellness, skincare, aesthetics, and delivering exceptional guest experiences.
  
• Reliable availability for scheduled part-time shifts, including evenings and weekends.
  

Preferred Qualifications

Experience with:

• Spa, salon, med spa, or wellness operations
  
• Membership, retail, or service sales
  
• Client retention and rebooking strategies
  
• Scheduling and point-of-sale software
  

Ready to Grow With Us?

At Nirvana, the guest experience begins the moment someone reaches out to us—and our Guest Experience Coordinators are at the heart of making every interaction feel effortless, welcoming, and memorable.

If you believe luxury is found in the details, love connecting with people, and are passionate about creating meaningful experiences, we'd love to hear from you.

Join us as we open the doors to Philadelphia's newest luxury wellness destination and become part of a team that's redefining wellness, hospitality, and exceptional guest care from the very first hello.