Guest Experience Coordinator (Front Desk / Tour Reception / Gifting)

Location: Sedona, AZ

Create unforgettable vacation moments in one of the most beautiful destinations in the country.

At Capital Vacations, we don’t just provide trips—we create meaningful, memorable experiences for our members and guests. If you enjoy connecting with people, thrive in a fast-paced hospitality environment, and like helping others make the most of their time in Sedona, we encourage you to apply.

Why Join Capital Vacations?

We believe in supporting our team so they can deliver exceptional service.

• Competitive compensation
• Start earning Paid Time Off immediately
• Company-paid Life Insurance and Long-Term Disability
• Medical, Dental, and Vision benefits
• 401(k) with company participation
• Discounted vacation stays and employee travel perks
• Opportunity to work in a scenic Sedona location with a collaborative team environment

Position Overview

As a Guest Experience Coordinator, you will serve as the first point of contact for guests, helping to create a positive and memorable stay. You will provide customer service, assist with planning and reservations, and support daily administrative operations.

Key Responsibilities

• Deliver a welcoming guest experience by greeting, checking in guests, and providing helpful information about the resort and Sedona area
• Assist guests with payments, pre-authorizations, and booking lodging, dining, and local experiences
• Create personalized itineraries and provide recommendations for attractions, shows, and restaurants
• Address guest questions and resolve concerns promptly and professionally
• Answer inbound calls and provide accurate, timely information
• Coordinate reservations and partnerships with local vendors, tour operators, and entertainment providers
• Prepare and distribute vouchers for shows, dining, and guest experiences
• Maintain accurate daily reporting, including tour counts, arrivals, no-shows, and updates for sales and management teams
• Support daily operations by preparing tour profiles, updating schedules, maintaining a clean lobby, and completing end-of-day reporting

Qualifications

• Strong customer service and interpersonal skills
• Effective written and verbal communication abilities
• Proficiency in Microsoft Excel and Word
• Basic computer knowledge
• Highly organized with strong attention to detail
• Ability to multitask and work in a fast-paced environment
• Problem-solving skills with a professional and calm approach
• Team-oriented with a positive attitude

Schedule Requirements

• Daytime availability required
• Must be able to work weekends and holidays
• Flexible schedule based on business needs

Why This Role Matters

This role plays a key part in shaping each guest’s experience. You will help create lasting memories while working in one of Arizona’s most sought-after destinations and contributing to a team dedicated to hospitality excellence.