Guest Experience Lead

Ready to lead, have fun, and build real leadership experience? 

At Peppa Pig World of Play Michigan, our Guest Experience Shift Leads play a hands-on role in creating joyful, unforgettable moments for families while developing valuable skills. This is a perfect opportunity for future leaders who want to grow, learn, and support in a playful, supportive, and high-energy environment 

As a Guest Experience Shift Lead, you’ll be right in the middle of the fun—guiding a guest-focused team, supporting daily operations, and making sure every little guest (and their grown-ups!) leaves with big smiles and happy memories 

Why You’ll Love This Role 

• A hands-on supportive position where you’re on the floor, not behind a desk 

• A bright, playful, family-friendly workplace where no two days are the same 

• Opportunities to build real leadership, coaching, and operational experience with the support of your leadership team 

• A supportive team environment that encourages learning, growth, and teamwork 欄

Key Responsibilities 

• Support daily Guest Experience operations to ensure smooth, safe, and guest-focused performance ️

• Delegate and monitor daily assignments to keep operations running efficiently ️️

• Manage queues and guest flow safely and effectively during peak periods ️️

• Respond to guest concerns with care and professionalism, partnering with other departments for quick resolutions ️

• Assist with training and documentation across all primary Guest Experience areas ️

• Uphold health, safety, and service standards across all operations 識️

• Lead by example on the attraction floor, modeling fun, teamwork, and outstanding guest service every shift 

Education & Experience 

•  High school diploma or GED required

•  Six months of experience in attractions, entertainment, childcare, hospitality, or customer service preferred

•  Positive, outgoing personality with a passion for guest experience and teamwork

• Flexible and adaptable in a fast-paced, playful, ever-changing environment

• ️ Strong communication skills with a calm, friendly, and professional approach to problem-solving

•  Comfortable using technology and basic office software

• 欄 Reliable, trustworthy, and committed to creating magical experiences for every family

Come help us create giggles, smiles, and muddy-puddle-sized fun every day at Peppa Pig World of Play Michigan! 

The Perks of the Magic 

•  Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
•  Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• ️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
•  Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
•  401(k) Savings Plan: Build your future with our company-matched retirement program.
•  Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
•  Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.