Guest Experience Lead

Your first step into leadership starts here! 

At Peppa Pig World of Play, our Guest Experience Leads help support the team that creates memorable experiences for all the families that visit our attraction! This is a hands-on, entry-level leadership role where you’ll learn how to lead in a fun, fast-paced environment — with support from experienced supervisors and managers every step of the way.

You’ll never be expected to figure things out alone. We work as a team, and our leaders are always there to support you!

Qualifications & Experience

 What You’ll Do

• Help support the Guest Experience team during daily operations
• Jump in to help guests and teammates whenever needed
• Learn leadership skills through coaching and hands-on experience
• Help train and motivate team members
• Support a fun, safe, and welcoming environment for families
• Work closely with supervisors and other attraction teams throughout the day
• Manage the operation as the manager on duty when assigned.

 Why This Role Is Great for New Leaders

• A great first leadership role for someone ready to grow
• Learn valuable leadership and guest service experience
• Work alongside supportive supervisors and managers
• Build confidence leading a team in a real attraction environment
• No corporate office experience needed

Qualifications & Experience:

 What We’re Looking For

You’d be a great fit if you:

• Are outgoing, positive, and confident talking to people
• Can stay calm in busy situations
• Enjoy helping and encouraging others
• Have experience in customer service, retail, food service, entertainment, or attractions
• Want to grow into leadership
• Have open availability including weekends + holidays

Previous leadership or training experience is helpful, but not required.

Benefits - The Perks of the Magic 

 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.

 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.

️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to LEGOLAND Discovery Center’s plus other Merlin Entertainments attractions.

 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.

 401(k) Savings Plan: Build your future with our company-matched retirement program.