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Skills
Coachingunmatched
Detail Orientedunmatched
Emergency Planningunmatched
Emergency Responseunmatched
Hospitality and Tourismunmatched
Leadershipunmatched
Maintain Complianceunmatched
Microsoft Officeunmatched
Office Managementunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Safety Complianceunmatched
Safety Processunmatched
Safety/Work Safetyunmatched
Standard Operating Procedures (SOP)unmatched
Team Lead/Managerunmatched
Up-Sellingunmatched
Description
Guest Experience Manager Luxury Resort | Montana, USA
Compensation
Base Salary: $75,000 – $80,000 / year
Housing Allowance: $1,000 / month
Relocation Assistance: $3,000
Role Overview Owns the guest experience across every stage of the journey — pre-arrival, in-house, and post-stay — ensuring expectations are consistently exceeded. Leads a guest services team while serving as a key point of contact for guest requests, VIP coordination, and cross-departmental communication.
Key Deliverables
Guest journey management — coordinate pre-arrival, in-house, and post-departure communication; ensure personalized service from booking through farewell
VIP & guest requests — track VIP arrivals and preferences, prepare personalized amenities/welcome notes, and ensure all in-house requests are met
Team leadership — supervise, train, schedule, and coach the guest services team; maintain grooming and service standards
Service quality & compliance — monitor guest satisfaction daily, resolve complaints, and maintain compliance with brand service standards (LQA) and SOPs
Cross-departmental coordination — communicate guest preferences, VIPs, and group events across Front Office and other departments
Emergency & safety readiness — understand and execute emergency response plans; comply with health, safety, and security procedures
Revenue support — maintain up-to-date knowledge of room types, rates, and resort offerings to support upselling and conversion
Required Qualifications
2+ years in Front Office operations management within a 5-star hotel or resort
Bachelor's degree in Hospitality or Business Management preferred
Proven experience leading a team
Proficient in Microsoft Office and Opera PMS
Strong organizational skills with high attention to detail
Excellent problem-solving and decision-making in a fast-paced environment
Willing to work flexible hours, including evenings, weekends, and holidays
Client identity withheld pending mutual candidate interest. Full benefits (medical/dental/vision, 401(k) match, PTO, and travel benefits) shared upon progression.