Guest Experience Manager

Guest Experience Manager | Palm Harbor | Chick-fil-A

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Chick-fil-A Careers and Jobs

• Chick-fil-A Careers
• Palm Harbor
• Guest Experience Manager

Guest Experience Manager

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Full-time

$19.00 - 22.00 per hour

Working at a Chick-fil-A restaurant is more than a job - it's a chance to be part of a people-focused, enthusiastic team that values teamwork and leadership development.

Chick-fil-A Palm Harbor is seeking a highly skilled and disciplined Guest Experience Manager to lead our front-of-house team and ensure the highest standards of hospitality and service. As a Guest Experience Manager, you will play a key role in overseeing all guest-facing operations, driving exceptional customer experiences, and maintaining Chick-fil-A's reputation for genuine care, efficiency, and excellence. You will lead a team of service professionals, ensuring smooth daily operations and fostering a positive work environment that upholds our mission of Winning Hearts Every Day-through Genuine Hospitality, delivering craveable food, and caring for our guests and team members.

Key Characteristics:

• Leads by example in true servant leader mentality
• Embodies the CFAPH Vision "To be our communities place to be refreshed and restored"
• Embodies the CFAPH Core Values of G.R.I.T. - Genuine Hospitality, Reliability, Influence, Trust
• Self driven initiative & problem solver
• Highly organized
• Systems oriented & results oriented

Key Expectations/Responsibilities:

• Performance Metrics: Monitor and track key performance indicators (CEMS) such as order accuracy, speed of service, and keep them in the top 20%. Develop action plans to improve results and maintain high standards.
• Process Improvement: Identify and implement ways to improve service efficiency, guest engagement, and team productivity. Stay up-to-date with best practices and integrate them into daily operations.
• Collaboration with Kitchen: Partner with kitchen leadership to ensure timely and accurate food orders, seamless communication, and exceptional guest satisfaction.
• Compliance: Ensure compliance with all health, safety, and sanitation regulations. Conduct regular checks of the dining room, drive-thru, and other guest areas to maintain cleanliness and order.

Leadership & Team Development:

Lead, mentor, and help develop a team of front-of-house staff, ensuring they are trained in Chick-fil-A's service model, operational standards, and company policies. Foster a collaborative environment that promotes teamwork, communication, and accountability.

Operational Oversight:

• Manage and oversee all guest-facing operations, ensuring efficient service flow, timely order delivery, and adherence to Chick-fil-A's hospitality standards.
• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant environment.
• Open and/or close the restaurant, lead shifts, and serve as a key holder.
• Count drawers and finalize daily sales.

Guest Experience & Hospitality:

• Deliver exceptional hospitality and 2nd Mile Service with consistency.
• Offer immediate and respectful responses to guest needs.
• Create and implement strategies to elevate guest satisfaction.
• Act as a role model for the team by setting the tone for each shift.
• Smile, maintain a friendly demeanor, create eye contact, and speak enthusiastically to build emotional connections with guests.

Qualifications & Requirements:

• Restaurant experience required, experience with Chick-fil-A is a bonus
• Previous leadership or supervisory experience preferred
• Open availability including early mornings, days, nights, & Saturdays
• Excellent communication and interpersonal skills
• Strong work ethic and positive attitude
• Commitment to Chick-fil-A''s values and mission
• Ability to inspire and motivate a team

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift
• Overtime

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Employee discount
• Paid training
• Other

Chick-fil-A - Palm Harbor

32800 US Hwy 19 N, Palm Harbor, FL, 34684

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This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

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