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Guest Experience & Operations Specialist

CFS

Nashville, TN

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JOB DETAILS
SALARY
$62,400–$83,200 Per Year
SKILLS
Communication Skills, Customer Support/Service, Food and Beverage Industry, Hospitality and Tourism, Housekeeping/Cleaning, Leadership, Maintain Compliance, Mentoring, Onboarding, Operational Support, Operations, Operations Management, Organizational Skills, Process Improvement, Standard Operating Procedures (SOP)
LOCATION
Nashville, TN
POSTED
5 days ago

Guest Experience & Operations Specialist (Task Force Team)
Location: Nashville, TN / Fully Onsite
Salary Range: $62,400 – $83,200
Industry: Luxury Hospitality
Position Assigned To: Task Force Team
Hours: Availability to work full-time with flexible scheduling, including mornings, evenings, and overnight shifts. High overtime earning potential paid at time and a half.



About the Opportunity - Guest Experience & Operations Specialist
We are seeking a highly adaptable and service-driven hospitality professional to support a luxury hotel property during a high-demand season. This temporary task force role is ideal for someone who thrives in fast-paced environments, can quickly integrate into new teams, and is passionate about delivering exceptional guest experiences. You will play a key role in maintaining elevated service standards and supporting daily operations across multiple departments.



Key Responsibilities - Guest Experience & Operations Specialist



  • Provide exceptional, personalized guest service aligned with luxury hospitality standards

  • Manage front desk operations and support daily guest interactions

  • Resolve guest concerns efficiently to ensure a seamless and memorable experience

  • Step into various operational departments (Front Office, Housekeeping, Food & Beverage) with minimal onboarding

  • Support service initiatives to enhance guest satisfaction scores and online reputation

  • Ensure adherence to brand standards, SOPs, and service protocols

  • Provide leadership support during peak seasons, staffing shortages, or transitions

  • Assist with onboarding, training, and mentoring of team members

  • Identify operational gaps and implement effective, real-time solutions

  • Support preparation for brand audits, inspections, and high-profile events

  • Contribute to special projects such as system implementations and process improvements



Qualifications - Guest Experience & Operations Specialist



  • 2–3+ years of experience in boutique or luxury hotel environments

  • Experience with Marriott’s Lightspeed system required

  • Proven ability to adapt quickly and perform effectively in new environments

  • Strong communication skills with a polished, professional demeanor

  • Demonstrated leadership, training, and interpersonal abilities

  • Highly organized with a proactive, solutions-oriented mindset

  • Ability to step in immediately with minimal training and supervision

  • Availability to work full-time with flexible scheduling, including mornings, evenings, and overnight shifts




Special Perks - Guest Experience & Operations Specialist



  • Free validated parking

  • Ability to live onsite

  • Overtime earning potential




#INJUN2026

About the Company

C

CFS

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Financial Services
FOUNDED
1994
WEBSITE
http://www.cfstaffing.com/

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