Guest Experience Representative Part-Time

Guest Experience Representative Part-Time - Miami Dolphins & Hard Rock Stadium

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Guest Experience Representative Part-Time Miami Dolphins & Hard Rock Stadium - Part Time Miami Gardens · FL Event Guest Relations · Game Operations Events & Productions · Client Relations

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Job Summary

The Miami Dolphins and Hard Rock Stadium are looking for Guest Experience Representatives dedicated to providing guests with a world-class experience for Miami Dolphins games, University of Miami Games, the Miami Open, the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer, and other world-class events.

Location

This is a part-time, hourly position based on site at Hard Rock Stadium in Miami Gardens, FL. This position pays $15 per hour.

Responsibilities

Provide a world-class experience through a promise to Care, Know, and Connect with Hard Rock Stadium guests. Be proactive and friendly in greeting and assisting guests with various inquiries at all points of contact. Exhibit a fun and friendly guest service-oriented attitude and professional appearance at all times.

• Assist guests with locating seats and escorting guests to their seats if necessary in a professional manner.
• Assist with access control, ensuring all guests are in their proper locations when seated.
• Assume ownership in resolving guest challenges around the stadium, e.g., cursing, fighting, prohibited items, and duplicate ticket issues.
• Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
• Strong verbal and interpersonal skills with the ability to communicate effectively with guests and other employees.

Qualifications

Availability to work a minimum of 80% of ALL Hard Rock Stadium events, which includes Miami Dolphins and University of Miami home games, the Miami Open, the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer matches, and more. This will include weeknights, weekends, and holidays.

• Customer service experience, entry-level or supervisory preferred but not required.
• Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills.
• Requires attention to detail and the ability to adapt to changing and difficult situations.
• Must have the ability to anticipate needs, assess situations, and act accordingly.
• Fluent in English and Spanish beneficial.

Company Information

The Miami Dolphins, Hard Rock Stadium, and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

Equal Employment Opportunities

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity, or other status protected by applicable federal, state, or local law.

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