Sign upLog in
See more jobs

Guest Experience Representative (Part-Time)

Miami Dolphins and Hard Rock Stadium
  • Miami Gardens, Florida
    30+ days ago

    Job Description

    Guest Experience Representative (Part-Time)
     
     
    Department: Guest Experience
    Direct Supervisor: Guest Experience Supervisors and Management
    Status: Part-time / Hourly

    Summary:
    The Miami Dolphins and Hard Rock Stadium are looking for Guest Experience Representatives dedicated to providing guests with a world-class experience for Miami Dolphins games, University of Miami Games, the Miami Open, the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer and other world class events.

    Location:
    This is a part-time/hourly position based on site at Hard Rock Stadium in Miami Gardens, FL. This position pays $15 per hour.

    Responsibilities:
    • Provide a world-class experience through a promise to Care, Know, and Connect with Hard Rock Stadium guests.
    • Be proactive and friendly in greeting and assisting guests with various inquiries at all points of contact.
    • Exhibit a fun and friendly guest service-oriented attitude and professional appearance at all times.
    • Assist guests with locating seats and escorting guests to their seats, if necessary, in a professional manner.
    • Assisting with access control, ensuring all guests are in their proper locations when seated.
    • Assume ownership in resolving guest challenges around the stadium (e.g. cursing, fighting, prohibited items, and duplicate ticket issues).
    • Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
    • Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.
    • This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium.

    Qualifications:
    • Availability to work a minimum of 80% of ALL Hard Rock Stadium events, which includes Miami Dolphins and University of Miami home games, the Miami Open, the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer matches, and more. This will include weeknights, weekends, and holidays.
    • Customer service experience (entry level or supervisory) preferred but not required.
    • Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills.
    • Requires attention to detail and the ability to adapt to changing and difficult situations.
    • Must have the ability to anticipate needs, assess situations and act accordingly.
    • Fluent in English, Spanish beneficial.

    The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

    It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

    #twparttime

    Numbers & Facts

    LocationMiami Gardens, Florida
    Websitehttps://www.miamidolphins.com

    Skills

    • Access Controlunmatched
    • Communication Skillsunmatched
    • Cryptographyunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • English Languageunmatched
    • Formula Oneunmatched
    • Interpersonal Skillsunmatched
    • Presentation/Verbal Skillsunmatched
    • Soccerunmatched
    • Spanish Languageunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder