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Guest Experience Safety Ambassador

Enterprise Center
  • Saint Louis
    24 days ago

    Job Description

    Guest Experience Safety Ambassador
     
    Enterprise Center and Stifel Theatre are excited about our busy upcoming season! We are looking for passionate, friendly, service-oriented leaders to join our team. Our mission is to enhance the guest experience by creating a positive environment with extraordinary customer interaction and service. Please understand that you are hired to serve guests. There will be nights when your responsibilities prevent you from seeing the events.
     
    Rate of Pay: $18.00/hour
    About this role:
    The Guest Experience Safety Ambassador ensures a safe environment for all guests attending events while delivering exceptional customer service. They communicate confidently with guests and provide assistance, including escort support when needed. They help maintain overall facility safety and remain attentive to potential concerns. Additionally, they offer secondary support to first aid and security teams during medical emergencies or when extra security is required.
     
    As a Guest Experience Safety Ambassador, you will: 
    • Maintain a safe environment by proactively solving any issues that may arise.
    • Provide world-class hospitality to guests before, during, and after events.
    • Exhibit a friendly, outgoing personality with a desire to serve the company and public.
    • Communicate clearly with others; strong interpersonal skills are essential.
    • Always display a professional appearance.
    • Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact.
    • Maintain consistent and attentive use of radios to ensure regular and effective communication.
    • Aid with security screening at building entrances. 
    • Provide directions to guests for all areas of the building. 
    • Listen to and resolve guest concerns; notify supervisors or managers, if needed.
    • Familiarize themselves with building layouts, all departments, and guest policies.
    • Respond appropriately to guest illness, injury, and emergencies.
    • Anticipate guest needs and prevent escalation of issues.
    • Deescalate situations as they arise
    • Must be able to stand, sit, walk for extended and varying periods of time.
    • Demonstrates confidence and clear communication when using two-way radios
     
    Requirements: 
    • Availability to work a variety of shifts, including evenings, weekends, and some holidays.
    • At least 21 years of age.
    • Basic computer skills and access to internet.
    • Reliable transportation.
     
    Work Environment:
    • Must be able to lift 25 lbs.
    • Standing: frequent and prolonged periods of standing and walking while at events.
    • Noise levels in the venue are typically loud and consistent with large scale events.  This also includes the presence of lights and potential smoke machines.
    • Must be comfortable assisting in wheelchair escorts when needed.
     
    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
    New Hire Bonus: $250 bonus for new Team Members once they work their first 25 events. (Re-hires are not eligible).

    Numbers & Facts

    LocationSaint Louis
    Websitehttp://www.enterprisecenter.com/about-us/employment/open-positions

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