Guest Experience Scheduling Coordinator (Part-time)

AEG Presents

Inglewood, CA

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JOB DETAILS

SALARY

$22–$25 Per Hour

SKILLS

Accounts Receivable, Administrative Skills, Amusement Parks, Auditing, Calendar Management, Communication Skills, Construction, Customer Relations, Diversity, English Language, Financial Trend Analysis, Football, Hospitality and Tourism, Interpersonal Skills, Leadership, Lift/Move 40 Pounds, Microsoft Office, Multilingual, Multitasking, Olympics, Organizational Skills, People Management, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Schedule Development, Service Delivery, Team Player, Theater, Time Management, Writing Skills, YouTube

LOCATION

Inglewood, CA

POSTED

6 days ago

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

About Hollywood Park Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space. Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. YouTube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more. Culture Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect. Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day. At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S. Our S.T.A.R.S. commitments are enabled by five foundational principles: Start with Care - create a lasting impact through genuine care Thrive as a Team - create an environment of collaboration and encouragement Anticipate Unspoken Needs - be proactive in delivering extraordinary service and support others Resolve with Respect - treat others with empathy, patience, and kindness Safety Always - maintain a safe and secure environment

As the Scheduling Coordinator (Part-time), You Will Report to the Guest Experience Scheduling Manager, you will provide frontline scheduling and administrative support for the Guest Experience (GX) department at SoFi Stadium and Hollywood Park. This role will focus on scheduling, timekeeping, administration, and employee communication to ensure events are properly covered. You will play a key role in resolving routine scheduling matters, maintaining schedules, and supporting event-day operations.

More Specific Responsibilities Include, But Are Not Limited To

Assist with event-day scheduling for SoFi Stadium and Hollywood Park, ensuring all zones are filled and operational needs are met before doors open.
Monitor GX scheduling email account and update management on staffing trends for upcoming events.
Maintain a constant presence throughout the stadium to conduct zone audits, verifying that staff are in position and aligned with the master schedule.
Manage the staff check-in and check-out process, including uniform inspections and station assignments.
Act as the primary point of contact for frontline staff to resolve immediate scheduling issues and inquiries, and technical login issues in real time.
Use ABI MasterMind to track employee availability, process time-off requests, and maintain accurate scheduling records.
Proactively monitor timekeeping to ensure all event-day staff strictly adhere to California meal-break and rest-period requirements.
Track and report staff attendance and punctuality in real-time, escalating gaps to the Guest Experience Scheduling Manager to maintain service standards.
Assist with post-event labor summaries to identify "bottleneck" areas, recommending staff reassignments to improve efficiency and optimize staff coverage for future events.

We'd Love to Hear From People With: Required

High school diploma or equivalent.
1-3 years of experience in guest services, hospitality, or a customer-facing leadership role.
Strong presentation, communication, and interpersonal skills.
Excellent written and verbal communication skills.

Preferred

Experience in large venues such as stadiums, arenas, theme parks, or hospitality environments.
Previous experience in scheduling and timekeeping, ABI MasterMind and Paycor.
Bilingual or multilingual skills are a plus.

Skills and Competencies:

Proficiency in Google Workspace and Microsoft Office.
Strong organization and time-management skills.
Ability to manage multiple tasks and work in an event-driven environment.
High Level of professionalism, discretion, and confidentiality.
Ability to work collaboratively within a team.
Basic understanding of California labor laws related to scheduling, overtime, and meal breaks.
Must be able to work flexible hours, including evenings, weekends, and holidays, based on event needs.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Employees must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential Physical Requirements: LIFTING ............................................Lift up to 40 pounds CLIMBING/BALANCE ...................Prolonged Steps or stair climbing, balancing STOOPING/BENDING OVER.......Occasional STANDING/SITTING.......................Prolonged standing/sitting throughout the day REACHING ......................................Occasional overhead as well as horizontal SPEAKING........................................Proficiency in English Essential Environmental Conditions: INSIDE/OUTSIDE .........................Generally, indoor conditions are air-conditioned, and outside conditions that include inclement weather, heat, humidity, rain, sleet, and wind. COLD/HEAT ..................................General air-conditioned environment as well as outside and exposed to elements, including direct sunlight, rain, sleet, and wind WET/DRY ........................................Not unusual moist/dry environment NOISE/VIBRATIONS ....................High noise level and vibration high HAZARDS........................................Non-hazardous environment FUMES/DUST/ODORS.................Normally controlled environment HEIGHTS..........................................Comfortable with working heights Compensation: $22.00 to $25.00 per hour In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate's education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

About the Company

AEG Presents

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