Do you love creating unforgettable experiences and spreading smiles?
Join the team that brings LEGO® magic to life every day! As a Guest Experience Shift Lead, you’ll help guide our awesome Guest Experience team to deliver world-class fun and ensure every family has a brick-tastic day at LEGO Discovery Center D.C.!
If you’re a natural leader who loves teamwork, creativity, and the energy of a fast-paced, family-friendly environment — this is your next adventure!
This role requires flexibility, with a primary focus on weekends, holidays, and peak guest periods. Typical schedules will include a mix of weekday and weekend shifts, with hours ranging between morning, midday, and evening depending on business needs and school group demand.
What You’ll Do
As a Guest Experience Shift Lead, you’ll be the go-to leader on the floor, ensuring smooth operations, top-notch guest service, and a happy, motivated team. From managing guest flow to mentoring team members, every day is about making magic happen! 彩
Lead & Inspire – Motivate and support team members to be guest-obsessed and deliver amazing service with a smile.
️ Keep Things Running Smoothly – Oversee daily operations, delegate tasks, and jump in to help wherever needed.
了 Safety First! – Ensure that all policies and safety standards are followed so guests and team members stay safe and happy.
欄 Make Every Moment Count – Handle guest questions and issues with care and creativity to turn challenges into positive experiences.
Train & Develop – Help new and current team members grow through hands-on coaching, training, and development.
Support the Team – When not serving as the Supervisor on Duty, assist with projects, audits, and engagement activities that make our workplace awesome!
Lead by Example – Jump into guest-facing roles when needed — showing how world-class service is done!
A fun, positive, and outgoing personality — you love connecting with people!
High school diploma or GED required.
At least 6 months of experience in attractions, hospitality, or customer service preferred.
隣 Proven ability to multitask in a lively, fast-paced environment.
Excellent communication and teamwork skills.
Leadership qualities that inspire others to deliver their best — and have fun doing it!
吝 Flexible availability including mornings, evenings, weekends, and holidays.
Comfortable standing, walking, and moving around the attraction for long periods.
Work in a lively, colorful, and family-focused environment — with laughter as your soundtrack!
At LEGO Discovery Center, fun is our specialty! You’ll join a team that believes in creativity, imagination, and teamwork. Every day you’ll help guests make memories they’ll treasure — and have a blast while doing it! 隣
A playful, dynamic work environment
Opportunities for career growth and development
Discounts, perks, and awesome team events
The chance to make a real difference — one smile (and one brick) at a time!
Ready to lead the fun? Apply today and help us build unforgettable experiences — brick by brick! 隣
Benefits: Benefits of Joining Merlin Entertainments!
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!