Guest Experience Specialist

Bob Swope Ford – Service Department

Bob Swope Ford is seeking an energetic, customer-focused Guest Experience Specialist to join our Service Department team. This highly visible position plays a key role in creating an exceptional experience for our customers from the moment they arrive until they leave with their vehicle.

The ideal candidate is friendly, professional, dependable, and enjoys working with people in a fast-paced environment. If you take pride in delivering outstanding customer service and enjoy a variety of responsibilities throughout the day, we encourage you to apply.

Responsibilities

• Greet and welcome customers in a friendly, professional manner upon arrival.
• Assist with customer check-in and direct guests to the appropriate Service Advisor.
• Safely transport customers using the dealership shuttle as needed.
• Move, retrieve, stage, and deliver customer and dealership vehicles throughout the property.
• Maintain the appearance and organization of the service drive, parking areas, customer entrances, and shuttle vehicle.
• Support the Service Department by assisting with customer needs, vehicle logistics, and daily operational tasks.
• Follow all dealership policies regarding safety, vehicle handling, key control, and customer service.
• Help create an exceptional guest experience from arrival through vehicle delivery.

Qualifications

• Valid driver's license with a clean driving record.
• Excellent customer service and communication skills.
• Professional appearance and positive attitude.
• Dependable, punctual, and team-oriented.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to stand, walk, bend, and enter and exit vehicles throughout the workday.

Benefits

We offer a competitive compensation package and a variety of benefits, with eligibility based on employment status and hours worked, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid vacation and holidays
• Employee vehicle purchase and service discounts
• Ongoing training and development opportunities
• Career advancement opportunities within the Swope Family of Dealerships

Join Our Team

At Bob Swope Ford, we believe every customer interaction matters. As a Guest Experience Specialist, you will play an important role in delivering the exceptional service that has made Bob Swope Ford a trusted name in our community for generations.