Robert Andrew Salon & Spa is seeking a professional, experienced Guest Experience Specialist to join our front desk team. This role is ideal for someone who is organized, polished, and passionate about delivering exceptional service in a luxury salon and spa environment.
Our Guest Experience team plays a key role in creating a welcoming, seamless experience for every guest from the moment they walk through the door.
The Guest Experience Specialist supports the service team, ensures accurate appointment scheduling, assists with professional homecare sales and ensures every client receives attentive, high-level customer service.
We are looking for a mature professional seeking a long-term position who enjoys working in a fast-paced, team-oriented environment.
This role requires:
Availability every Sunday
Open availability during the week
Typical shifts include:
7:30 AM – 4:00 PM
12:00 PM – 8:30 PM (or close)
Greet and assist guests with professionalism and warmth
Manage appointment scheduling and confirmations
Handle client check-in and checkout
Process payments and retail purchases
Support service providers with scheduling and guest flow
Maintain a clean and organized front desk environment
Assist with retail recommendations and promotions
Previous customer service or front desk experience
Salon, spa, hospitality, or luxury retail experience preferred
Strong communication and organizational skills
Comfortable working with scheduling systems and POS software
Professional appearance and demeanor
Ability to multitask in a fast-paced environment
Ability to stand and walk for the majority of the shift
Established luxury salon and spa
Supportive team environment
Consistent scheduling
Opportunity for long-term growth
If you are a polished, dependable professional who enjoys creating exceptional guest experiences, we would love to hear from you.