Sign upLog in
See more jobs

Guest Experience Supervisor

Dash In

  • Ashland, Virginia
  • 2 days ago
    Want to know if you’re a fit?
    Upload your resume and let our AI show you.

    Skills

    • Americans with Disabilities Act (ADA)unmatched
    • Amusement Parksunmatched
    • Communication Skillsunmatched
    • Cook Dishesunmatched
    • Customer Support/Serviceunmatched
    • Dental Insuranceunmatched
    • Family Planningunmatched
    • Food Servicesunmatched
    • High School Diplomaunmatched
    • Interpersonal Skillsunmatched
    • Leadershipunmatched
    • Recruiting/Staffing Agencyunmatched
    • Retailunmatched
    • Social Mediaunmatched
    • Staff Trainingunmatched
    • Team Buildingunmatched
    • Tuition Reimbursementunmatched
    • Vision Planunmatched

    Description

    Description

    Job Purpose and Function 
    Dash In, a Wills Group company,operatesaninnovative concept focused on an elevated guest experience and high-quality food service and we are building out the Guest Experience (Front of House) team to execute and deliver an exceptional guest experience in a 24/7 retail environment.
    The Guest Experience Supervisor is integral in supporting the Guest Experience Manager to ensure the day-to-day front of house operations run smoothly. Success in this role will include proven successinexhibitingstrong customer service and training of all Guest Experience staff.
    At Dash In, weare dedicated to providingan elevated experiencetoall our guests. Our culture is built on the idea that we are all here to make a difference in the lives of the people around us. We focus on results and working with intense Integrity, a can-do attitude, creative spirit, and a “team collaboration” centered approach.
    HowYou’llMake an Impact 
    • Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7
    • In this position,you'llensure the Front of Houseoperatessmoothly and associates have the tools and resources needed to provide a Remarkable experience to guest in the store
    • Proactively approach guest,assistand answer any questions they have
    • Promptly respond toassistassociates to meet guest needs quickly and efficiently
    • Monitor customer flow andmaintainopen registers as necessary to have a “no’’ wait experience
    • Is knowledgeable and supports the maintenance of DashInBrand Standards that includehigh levelsof guest engagement, a clean facility,maintaininga safe environment, and follows all Dash In operational guidelines
    • Effectively communicates with the Guest Experience Manager on needs including ordering and inventory needs
    • Completes work activities at the direction of the Guest Experience Manager andGeneral Manager or Sr. General Manager
    • Completingadditionalduties as assigned
    WhatWe’reLooking For
    • High School Diploma or equivalent (GED); alternatively, willingness tocompleteemployer-paid GEDprogram
    • Minimum of 1 year in a supervisory or management position in a customer service or retail environment
    • Ability to multi-task and problem solve
    • Ability to use technology including POS software
    • Strong guest-focus with excellent people skills
    • This position requires the ability to perform the essential functions contained in this job description. Reasonableaccommodationswill be made for qualified individuals with disabilities.
    Ideal candidates will also have: 
    • ActiveServSafeCertification a plus
    Competencies: 
    • Adapting and responding to change
    • Working with people
    • Delivering results and meeting customer expectations
    • Deciding andinitiatingaction
    • Persuading and influencing 
    Schedule, Training, & Travel
    • A full-time employee may work up to40 hoursper week, with occasional overtime approved to meet business demands. The primary location will be the Dash In store where the associate was hired. No offsite travel will be. Training will be conductedonsiteat the store where the employee is hired.
    ADA Compliance 
    The Wills Group is committed toprovidingequal employment opportunities and fostering an inclusive workplace for individuals with disabilities. In compliance with the Americans with Disabilities Act (ADA), we ensure that all qualified individuals are given the necessary accommodations to perform the essential functions of their roles.
    We encourage open communication and collaboration toidentifyand implement reasonable accommodations that support the success of our employees whilemaintainingoperational excellence. Reasonable accommodations can be discussed during the hiring process.
    Why You Should Join Dash In 
    Dash In is more than a convenience store—it’sa community-focused brand on a mission to redefine convenience by elevating the experience. As part of the Wills Group family, Dash In serves customers at more than 55 locations across Delaware, Maryland, and Virginia. We combine high-quality food, fuel, and retail services to create a one-stop destination for our guests, where freshly prepared food, top-tier customer service, and a commitment to cleanliness and innovationcomestandard.
    We are proud to be Great Place to Work Certified and recognized as one of Fortune’s Best Workplaces in Retail, reflecting our dedication to creating an exceptional environment for both team members and guests. At Dash In, we believe in responsible leadership, giving back to our communities, and fostering an adventurous spirit in everything we do.
    Benefits and Perks 
    Embark on a rewarding journey where your growth, future, and well-being take center stage! As a certified Great Place to Work,Dash Inunderstands today's professionals desire meaningful careers with a culturethat'sas authentic as possible. We pride ourselves in fostering an environment that supports your overall development. 
    • Financial Well-being:Employer 401(k) match (currently at 7%), health savings plan, and financial planning.  
    • Physical Well-being:Comprehensive health, vision, and dental plans tailored to meet the needs of our people and their families, even their pets! 
    • Paid Time Off:Vacation, sick, personal, community engagement, and parental leave for new parents.  
    • Work/Life Balance:Employee Assistance Program, travelassistance, family life planning. 
    • Exclusive Discounts: Enjoy discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.
    • Education and Development Opportunities:100% tuition reimbursement to support our team’s education goals, robust development programs, and certificate programassistance(up to 100% employer-paid). 
    • Competitive Salary:Competitive pay matched to DC Metro area.
    Wills Group does not accept unsolicited resumes from recruiters or employment agencies in response to the Wills Group careers page or a Wills Group social media post. Wills Group will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Wills Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.Any unsolicited resumes, including thosesubmittedto hiring managers, aredeemedto be the property of Wills Group.
    Wills Group is an equal opportunity employer. Wills Group does not discriminateon the basis ofrace, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteranstatusor any other basis covered byappropriate law. All employment is decided based on qualifications, merit, and businessneed.

    Numbers & Facts

    LocationAshland, Virginia

    Resume Resources

    Free Resume TemplatesFree Resume Builder

    Similar Jobs