Guest Experience Team Member (Hospitality/Dining Room)

Position Summary:

Chick-fil-A Outlets at San Clemente, California is seeking enthusiastic and customer-focused individuals to join our team as Guest Experience Team Members (Hospitality/Dining Room). As an integral part of our restaurant, Guest Experience Team Members will play a vital role in ensuring that every guest has a remarkable dining experience while upholding Chick-fil-A's standards of excellence. This position is a non-exempt hourly position.

Essential Duties and Responsibilities:

Guest Interaction:

• Greet guests with a warm welcome and friendly demeanor as they enter the restaurant.
• Provide attentive and personalized service to guests, answering questions and addressing concerns promptly and courteously.
• Ensure that every guest feels welcome and valued throughout their dining experience.
• Provide a fond farewell as guests are leaving the restaurant.

Beverage Service:

• Refresh beverages for guests.
• Monitor beverage stations and refill ice locations as needed to ensure a consistent and high-quality beverage experience for guests.

Dining Room Maintenance:

• Maintain cleanliness and organization in the dining room area, including tables, chairs, floors, and other surfaces.
• Monitor and restock dining room supplies, including condiments, napkins, and utensils, as needed.
• Clear and sanitize tables to ensure a clean and inviting dining environment for guests.
• Monitor and remove trash from all containers as needed.

Restroom Maintenance:

• Maintain cleanliness in both male and female restrooms
• Monitor and restock supplies, including paper towels and toilet paper, as needed.

Outdoor Dining Maintenance:

• Maintain cleanliness around the outdoor dining areas, including tables, chairs, and other surfaces.
• Clear and sanitize tables to ensure a clean and inviting dining environment for guests.
• Monitor and remove trash from all containers as needed.

Positive Attitude:

• Always maintain a cheerful and upbeat attitude, creating a welcoming atmosphere for guests and team members alike.
• Demonstrate a genuine love for people and a passion for delivering exceptional hospitality.

Proactive Approach:

• Anticipate the needs of guests and take proactive steps to exceed their expectations.
• Take ownership of the dining room area, proactively identifying and addressing any cleanliness or maintenance issues.

Qualifications:

1. Previous experience in customer service or food service preferred, but not required.

2. Strong communication and interpersonal skills.

3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

4. Willingness to learn and follow Chick-fil-A's standards and procedures.

5. Availability to work flexible hours, including evenings, weekends, and holidays.

6. Enthusiastic and outgoing personality with a genuine desire to serve others.

7. Exceptional attention to detail and cleanliness.

8. Eligible to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

• The employee must be able to:
• Lift and/or move up to 25 pounds. 
• Push or pull items such as cleaning carts and equipment. 
• Interact with other staff members. 
• Ability to frequently stand and walk; bend, stoop, squat, kneel and reach overhead.  Reach above the head and reach forward.
• Frequently bend or twist at the neck and trunk.     

Equal Employment Opportunity:

Chick-fil-A Outlets at San Clemente is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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