Guest Reception Representative

Guest Receptionist

Location: Patrick Henry Square Sales Center, Williamsburg, VA

Pay Rate: $16.00 per hour

Position Summary

Hilton Grand Vacations is seeking an energetic, professional, and customer-focused Guest Receptionist to join our team at Patrick Henry Square Sales Center. The Guest Receptionist serves as the first point of contact for guests visiting the sales center, ensuring a warm welcome and exceptional guest experience. This role is responsible for greeting guests, verifying appointments, assisting with check-in procedures, and supporting the sales team through administrative and customer service functions.

Essential Responsibilities

• Welcome and greet guests in a friendly, professional, and enthusiastic manner.
• Check guests in for their scheduled sales presentations and verify eligibility requirements.
• Provide guests with information regarding the sales process and site amenities.
• Maintain accurate guest records and update information within company systems.
• Assist with scheduling, appointment confirmations, and administrative tasks.
• Coordinate guest flow and communicate effectively with sales representatives and leadership.
• Answer incoming calls and direct inquiries appropriately.
• Ensure reception and lobby areas remain clean, organized, and presentation-ready.
• Deliver exceptional hospitality and create a positive first impression for all guests.
• Support site operations and special projects as assigned by leadership.

Qualifications

• High school diploma or equivalent.
• Minimum of six months of customer service, hospitality, front desk, retail, or administrative experience.
• Strong verbal communication and interpersonal skills.
• Basic computer proficiency, including Microsoft Office applications.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.

Preferred

• Experience in hospitality, tourism, timeshare, hotel, or sales environments.
• Prior front desk or reception experience.
• Bilingual skills are a plus.

Skills & Competencies

• Exceptional customer service orientation.
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Positive attitude and professional communication skills.

Schedule & Benefits

• Flexible availability, including weekends and holidays, as business needs require.
• Competitive pay starting at $16.00 per hour.
• Comprehensive benefits package for eligible team members.
• Growth and career advancement opportunities within Hilton Grand Vacations.

Hilton Grand Vacations is an equal opportunity employer committed to creating a diverse and inclusive workplace.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests' vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.