Guest Relations Clerk - Active Adult Center

Guest Relations Clerk - Active Adult Center

Salary

$17.35 - $22.90 Hourly

Location

City of Thornton; Active Adult Center, CO

Job Type

Temporary Part-Time

Job Number

26192

Department

Parks, Recreation, & Community Programs

Division

Recreation and Golf Temporary

Opening Date

07/27/2026

Closing Date

8/9/2026 5:00 PM Mountain

FLSA

Non-Exempt

WORK HOURS

HOURS VARY

PROBATION

None, not career service

STATUS 2

FLSA NON-EXEMPT

BENEFITS

NO BENEFITS

• Description
• Benefits
• Questions

Shift Schedule: Tuesday, Thursday, & Friday, 8am - 2pm or 9am - 3pm

Under general supervision, performs cashier and receptionist duties at a city facility and performs related duties as required.

ESSENTIAL FUNCTIONS

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

Performs front desk services and operations by providing excellent customer service, including, as applicable, interacting with customers to answer questions and resolve problems, directing customers to proper locations, providing information, scheduling rooms, making reservations, checking equipment in and out, and assisting the public in general.

Assists patrons with learning and utilizing the online registration system.

Controls facility admission, including collecting drop-in fees, I.D. verification, processing membership registrations and punch card sales, and dispensing photo I.D. cards.

Performs cash handling in accordance with city and department cash handling policies. This includes operating a cash register drawer and compiling daily cash balances and deposit reports.

Communicates effectively with center patrons in person and over the telephone to market and promote programs and services.

Transcribes voicemails for massage and lunch registration to ensure patron reservations are made in the order they are received.

Communicates and enforces facility policies and procedures. Observes guest use and informs supervisors of improper facility or equipment use.

Assists in the maintenance of various records such as inventory, activity reports, receipts, memberships, reservations, and minor financial accounts.

Performs program registration during peak demand periods.

Assists with special projects as assigned.

May be required to work overtime.

May be responsible for working the opening and closing shift.

May train and mentor less experienced clerks on duties and procedures.

Performs other duties as assigned.

QUALIFICATIONS

Education/Experience:

Must be at least 16 years old. Six months' previous customer service, receptionist, or experience dealing with the public, preferably in a related (i.e., recreation, senior services etc.) setting. Equivalent combinations of education and experience may be considered.

Knowledge, Skills, and Abilities:

Knowledge of the policies, procedures and goals of the city of Thornton and the department.

Knowledge of general office practices and procedures.

Knowledge of basic mathematics, spelling, grammar, punctuation and vocabulary.

Knowledge of Rec Trac may be required.

Skill in organizing and managing multiple competing tasks.

Skill in maintaining filing systems.

Skill in working independently in the absence of supervision.

Ability to provide quality guest services.

Ability to handle money accurately, conscientiously, and honestly.

Ability to work in a high-usage, fast-paced environment.

Ability to understand and carry out written and verbal instructions.

Ability to understand and apply policies and procedures.

Ability to operate standard office equipment, including cash register drawer, personal computers, punch card sales equipment, camera, account balancing equipment, facsimile, photocopiers, and multi-line telephones.

Ability to use standard office equipment, computer equipment and software including word processing, data base management, spreadsheet applications and electronic mail.

Ability to establish and maintain effective working relationships with city employees and the general public.

Ability to deal with the public in a mature, effective, and responsible manner.

Ability to listen well and communicate effectively orally and in writing with various audiences.

Ability to maintain appropriate keyboard skills necessary for successful job performance.

Ability to read, interpret, explain, and enforce policies or procedures to constituents.

Ability to work in an area with a high level of distraction and high volume of interaction with people and change.

Physical and Mental Requirements:

While performing the duties of this job, the employee is required to sit, stand, walk, finger, talk, hear, see, and make repetitive motions for prolonged periods. This position is considered "Light Work" which involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The employee is required to have close visual acuity.

TESTING PROCEDURES

Examinations may include but are not limited to application screening beyond minimum qualifications; written, oral, practical exercise or any combination thereof or other job related assessment deemed appropriate by Human Resources.

Your application will be used as a screening tool. Completeness and accuracy are important! Any false or untrue statements or material omissions in the application and related paperwork or during the selection process could disqualify you from consideration.

As a condition of employment, the city of Thornton conducts background investigations for all positions which may also include a review of credit report and/or driving record. A drug screen, physical, and/or psychological examination administered by a city-designated provider will be required for pre-determined positions.

The City of Thornton is an equal opportunity employer.

The City of Thornton offers employees an outstanding benefits package. Benefit eligibility is based on the status of the position. Please email Jobs@thorntonco.gov to receive a copy of our current Benefits Guide.

Benefits offered may include the following depending on the job type/status of the position:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life, Dependent Life & Supplemental Life Insurance Options
• Voluntary Accidental Death & Dismemberment Policy
• Flexible Spending Plan
• Post Employment Health Plan
• Retirement & Deferred Compensation Plans
• Short & Long-term Disability Plans
• Paid Holidays
• Vacation & Sick Leave
• Multilingual Incentive Pay
• Recreation Pass
• Wellness Program
• In-House Training Opportunities
• Tuition Reimbursement
• Employee Assistance Program

01

Are you at least 16 years of age?

• Yes
• No

02

Do you have at least six months previous experience in customer service, receptionist, or experience dealing with the public? Your application must substantiate your answer.

• Yes
• No

03

If you answered "Yes" to the question above, please describe that experience. If you answered "No", please enter "N/A".

04

Do you have experience working in recreation, arts, senior services, or a related field?

• Yes
• No

05

If you answered "Yes" to the question above, please describe that experience. If you answered "No", please enter "N/A".

Required Question

Employer City of Thornton

Department Parks, Recreation, & Community Programs Address 8651 Colorado Blvd

Thornton, Colorado, 80229