Guest Relations - Marketing Support Specialist | Bilingual Japanese

SCHEDULE: Full-time | 5 days per week with typically set days off | Typical Shifts: 8:00 AM–4:30 PM or 8:30 AM–5:00 PM | flexibility to work weekends and holidays. *Subject to business needs

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

What's in it for you?

• Hotel and resort discounts

• Immediate 401(k) Company match up to 6%

• Growth and development opportunities

• Positive work environment

What will you do?

• Conduct pre-arrival calls to guests coming on a promotional package.

• Engage with guests and provide elevated customer service by phone.

• Effectively communicate the benefits of the guest's vacation package and confirm details.

• Provide the highest level of service to suggest local attractions and restaurant recommendations .

• Provide effective problem resolution techniques if applicable .

What are the requirements?

• Enjoy talking with guests by phone

• Excellent written and verbal communication skills

• Local area knowledge

• Computer skills

• Flexible schedule, including the ability to work weekends and holidays

• Bi-lingual read, write, speak Japanese and English fluently

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.