Benefits:- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- Free uniforms
Come Wag Your Tail With Us!
We're growing our pack at Crossroads Pet Resort — and we're looking for warm, upbeat people who love animals (and the humans who love them) just as much as we do.
Guest Relations Team Member / Office Manager
Do you love greeting wagging tails and helping pet parents — and maybe keeping a whole team organized too? We're looking for a friendly, take-charge team member to help run our front desk and office!
What You'll Do:
• Welcome clients and their pets with genuine warmth — answer phones, schedule appointments, and check pets in and out
• Give tours, close sales, and follow up with clients on future bookings
• Collect payments, make change, and balance the cash drawer at the end of each shift
• Prepare bank deposits and keep financial records straight — receipts, invoices, and daily reconciliation
• Keep the office and resale shelves stocked, organized, and running smoothly
• Lead, train, and support office staff — keeping everyone accountable and on task
• Maintain office equipment and troubleshoot day-to-day computer or phone issues
• Resolve customer concerns and keep satisfaction high
• Build and roll out new procedures, policies, and incentive programs to keep the team sharp
• Help walk our furry guests and keep an eye on their wellbeing throughout the day
• Pitch in on general office tasks and other duties as they come up
What Makes You a Great Fit:
• High school diploma required; some college a plus
• Office and customer service experience; bookkeeping or supervisory experience a plus
• Excellent written and verbal communication skills — friendly, outgoing, and customer-oriented
• A multitasker who can add, count money, make change, and stay calm under pressure
• Comfortable on your feet — walking, bending, and lifting up to 40 lbs (some of our guests are hefty pups!)
• Computer literate and detail-oriented, even when things get busy
• Comfortable in a small office alongside a busy kennel (and the dogs who come with it!)
Perks:
• Fun, supportive team environment
• Great company discounts
• Room to grow into more responsibility and leadership
• You get to see adorable pets every single day!
Schedule: Part-time to full-time, including some weekends and holidays.
Ready to join our pack?
Email your resume to
acctg@crossroadspetresort.com, or drop off your resume and fill out an application in person — we can't wait to meet you and your furry friends!