JOB REQUIREMENTS: Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL
facility. This job is ON - SITE. FTE: 1.000000 Shift: Shift 2 Job
Summary: Serves as the 'First Impression Officer' of the Froedtert &
The Medical College of Wisconsin health network, going above and beyond
to deliver on exceptional and memorable concierge-style customer service
and hospitality for our patients, families and visitors. Greet each
visitor and offers assistance with navigation, wayfinding, sharing
helpful information and helping to simplify their journey with us.
Provides accurate information and direction to patients, staff, and
family members. Communicates relevant patient care policies while
supporting efficient patient care flow, and safety for everyone.
Communicates with large numbers of individuals and at times large groups
of people and manage stressful situations in the most empathetic manner.
Partners closely with other departments including customer experience/
performance excellence, transport, parking, security, and clinical
departments. EXPERIENCE DESCRIPTION: A minimum of 3 years of customer
service experience or a minimum of 6 months of experience internally at
Froedtert Hospital. EDUCATION DESCRIPTION: High School diploma or
equivalent is preferred. TRAINING DESCRIPTION: Situational de-escalation
techniques. Epic transport or EVS modules. SPECIAL SKILLS DESCRIPTION:
Proficient in Microsoft programs. Strong verbal intra and
interdepartmental communication skills. Ability to track data in an
accurate and timely manner for the purposes of supporting customer
service analytics. Bilingual, preferred. Ability to execute security
protocol assignments during an emergency drill is preferred. Proficiency
in Epic, preferred. LICENSURE DESCRIPTION: American Heart Association
(AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA
approved equivalent is required within 90 days of hire. Perks & Benefits
at Froedtert Health Froedtert Health Offers a variety of perks &
benefits to staff, depending on your role you may be eligible for the
following: * Paid time off * Growth opportunity- Career Pathways &
Career Tuition Assistance, CEU opportunities * Academic Partnership
with the Medical College of Wisconsin * Referral bonuses * Retirement
plan - 403b * Medical, Dental, Vision, Life Insurance, Short & Long
Term Disability, Free Workplace Clinics * Employee Assistance Programs,
Adoption Assistance, Healthy Contributions, Care@Work, Moving
Assistance, Discounts on gym memberships, travel and other work life
benefits available The Froedtert & the Medical College of Wisconsin
regional health network is a partnership between Froedtert Health and
the Medical College of Wisconsin supporting a shared mission of patient
care, innovation, medical research and education. Our health network
operates eastern Wisconsin's only academic medical center and adult
Level I Trauma center engaged in thousands of clinical trials and
studies. The Froedtert & MCW health network, which includes ten
hospitals, nearly 2,000 physicians and more than 45 health centers and
clinics draw patients from throughout the Midwest and the nation. We are
proud to be an Equal Opportunity Employer who values and maintains an
environment that attracts, recruits, engages and retains a diverse
workforce. We welcome protected veterans to share their priority
consideration status with us at 262-439-1961. We maintain a drug-free
workplace and perform pre-employment substance abuse testing. During
your application and interview process, if you have a need that requires
an accommodation, please contact us at 262-439-1961. We will attempt to
fulfill all reasonable accommodation requests. * APPLICATION
INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjE1NTgxLjg3NzBAZnJvZWR0ZXJ0Y29tcC5hcGxpdHJhay5jb20
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COMMUNITY MEMORIAL HOSPITAL - MF