Guest Room Attendant

Position Overview:

As a Guest Room Attendant at Edgewood Tahoe Resort, you will play a vital role in delivering an exceptional luxury experience by maintaining the highest standards of cleanliness, comfort, and service. You will ensure that guest rooms and suites are impeccably maintained, well-stocked, and presented to reflect the five-star quality expected at a Forbes-rated resort.

Key Responsibilities:

• Clean, organize, and refresh guest rooms and suites according to Forbes luxury standards and resort protocols.
• Ensure all linens, towels, and amenities are replaced and stocked as per resort standards.
• Perform detailed inspections to ensure impeccable presentation, from perfectly pressed linens to dust-free surfaces.
• Sanitize bathrooms, replenish toiletries, and maintain high hygiene standards.
• Report any maintenance issues, damages, or lost-and-found items to the appropriate department.
• Follow proper handling and care procedures for all cleaning equipment and supplies.
• Anticipate guest needs by proactively restocking amenities and ensuring a welcoming room environment.
• Accommodate special guest requests such as extra linens, pillows, or personalized room preferences.
• Maintain discretion, professionalism, and confidentiality while working in guest-occupied rooms.
• Adhere to Forbes Travel Guide and resort housekeeping standards.
• Follow all health, sanitation, and safety guidelines to ensure a secure and clean environment.
• Ensure compliance with the resort's sustainability initiatives and eco-friendly cleaning practices.
• Perform other related duties as assigned to support the overall success of the team and business.

Qualifications and Skills:

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Previous housekeeping experience in a luxury hotel or resort is preferred.
• Knowledge of Forbes Five-Star standards is a plus.
• Strong attention to detail and a passion for providing exceptional guest experiences.
• Ability to work efficiently in a fast-paced, high-end hospitality environment.

Physical Requirements:

• Must be able to safely lift, move, and stack items weighing up to 40 lbs.
• Able to perform physical tasks, including bending, lifting, and standing for extended periods.