Guest Satisfaction Associate

Job Description

Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience while staying with us. We are currently looking for a talented Guest Satisfaction Associate to join our team.  Guest Satisfaction Associates are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. 

Key Responsibilities:

• Greet, register, and assist guests; handle check-ins/outs
• Manage reservations for rooms, RV sites, golf, and dining
• Process payments, ticket sales, and gift shop transactions
• Provide local and property information; resolve guest concerns
• Log and manage lost & found items
• Coordinate with housekeeping, maintenance, IT, and security
• Support new hire training and assist other departments as needed

Qualifications:

• Must be flexible to work mornings, afternoons, evenings, weekends, and holidays as required.
• High school diploma or GED
• 1+ year customer service and cash-handling experience
• Strong computer skills (Microsoft Office, POS/PMS systems)
• Excellent communication, multitasking, and problem-solving skills
• Ability to stand/walk for long periods and lift up to 25 lbs
• Must obtain a Class IV gaming permit and have a valid driver’s license

Work Environment:
Indoor/outdoor environment, exposure to moderate noise and tobacco smoke

Company Description

Swinomish Tribe, a community of Coast Salish peoples, are descendants of groups and bands originating in the Skagit and Samish River valleys; the surrounding coastal areas; and islands, including Fidalgo, Camano, Whidbey, and the San Juan Islands.

Located on the pristine Washington coast, the Swinomish Casino & Lodge is owned and operated by our tribal community. We started as a small bingo operation in 1985. In 1990, we began negotiations for a gaming license, and a Compact was signed with the State of Washington in December of 1992. We chose to build the casino next to our acclaimed Bingo Hall. The construction was completed, and the Casino opened its doors to the public on July 15, 1994.

Over the years, the company has grown, but its philosophy and commitment have always remained the same: to be the friendliest casino in the area with outstanding customer service and to provide guests a luxuriant, state-of-the-art experience while maintaining and upholding the cultural identity of the Swinomish Tribe. Today, we are proud to be one of the leading employers in the Anacortes area.

Swinomish Casino & Lodge is a full-service entertainment destination including a 98 room luxury lodge, the 9,000-square-foot multipurpose Wa Walton Event Center, and a casino featuring Las Vegas-style gaming.  We have over 650 of the latest slot titles and table games like Blackjack, Craps, Roulette, and Pai Gow.  EZ KENO kiosks, and BetRivers Sportsbook at Swinomish.

Benefits

All team members enjoy these benefits

• Discounted Meals
• Employee Assistance Plan
• 401(k) (On-call team members must request participation)
• Team Member Events
• Paid Lunches