We are seeking a Guest Service Agent to warmly greet, register, and assist guests, ensuring exceptional service standards.
Responsibilities include checking in guests, managing reservations, verifying payments, handling billing, responding to guest requests, resolving complaints, and securing valuables. The role involves performing bookkeeping tasks, supporting breakfast or luggage services during peak times, and maintaining guest satisfaction.
Qualifications include a high school diploma or equivalent, customer service experience, and knowledge of PMS systems preferred.
Benefits offered include competitive wages, health insurance, paid time off, 401(k), travel discounts, wellness programs, and opportunities for professional growth.
Work may involve varying shifts, standing for extended periods, and physical tasks such as lifting up to 25 pounds.
Our culture emphasizes excellence, service, agility, and ownership in a diverse, inclusive environment.