This Guest Services Agent position is a morning shift requiring weekends and holidays.
They greet and register guests, handle reservations, and provide concierge services, ensuring outstanding guest experiences while maximizing occupancy and revenue.
Qualifications include a high school diploma, experience in hospitality preferred, and a positive, service-oriented attitude.
Physical and mental demands involve standing, light lifting, multitasking, problem-solving, and effective communication under pressure.
Key duties include welcoming guests, managing check-ins and check-outs, operating the front desk system, providing information about hotel services and local attractions, and maintaining professionalism and adherence to hotel standards.
Additional responsibilities involve handling mail, packages, and communication with staff, attending meetings, and supporting overall hotel operations.