Guest Service Agent

Front Desk Agent

Holiday Inn Express & Suites is looking for a part-time Front Desk Agent to join our team! We are looking for someone with a keen sense of being proactive, responsive and caring to enhance our customer experience. If you enjoy engaging with others and a high sense of responsibility this role is perfect for you!

Summary:

·         Perform from desk duties such as guest check ins and check outs

• Provide exceptional customer service and create a welcoming and positive atmosphere for guests
• Collaborate with other departments to address guest needs and ensure a seamless guest experience
• Post guest charges, collect payments and follow all cash handling procedures as required
• Have full knowledge of hotel safety and emergency procedures
• We are 24hrs 7days a week operation. Must have the ability to have flexible scheduling due to business demands.
• Handle guest mail and messages with respect to privacy and professionalism
• On the job training along with computer training

Qualifications:

• Excellent communication and problem-solving skills
• Knowledge of basic computer functions
• Ability to work flexible hours including overnights, weekends and holidays
• Strong ability to multitask and work along at night
• 1 year customer service experience

Benefits:

• Competitive Salary
• Paid Time Off
• Positive and Supportive Work Environment
• Flexible Schedule