Guest Service Agent - Embassy Suites Dallas Love Field

Embassy Suites by Hilton Dallas Love FieldLocation: Dallas, TXJob Type: Full-Time / Part-TimeSchedule: Flexible availability required, including weekends and holidaysJoin Our TeamEmbassy Suites Dallas Love Field is looking for a friendly, energetic, and guest-focused Front Desk Agent to join our hospitality team. If you enjoy creating memorable guest experiences and thrive in a fast-paced environment, we'd love to meet you.Position SummaryAs a Front Desk Agent, you will be the first and last impression for our guests. You'll provide exceptional customer service by welcoming guests, handling check-ins and check-outs, answering questions, resolving concerns, and ensuring every guest has an outstanding stay.Key ResponsibilitiesGreet guests with professionalism and warmthProcess guest check-ins and check-outs efficientlyHandle reservations, room assignments, and payment processingRespond to guest requests and resolve concerns promptlyAnswer phone calls and provide hotel informationCoordinate with housekeeping and maintenance to ensure guest satisfactionMaintain accurate guest records using hotel property management systemsPromote hotel amenities, services, and local attractionsEnsure compliance with Hilton brand standards and hotel policiesQualificationsPrevious hotel front desk or customer service experience preferred (but willing to train the right candidate)Strong communication and problem-solving skillsProfessional appearance and positive attitudeAbility to multitask in a fast-paced environmentBasic computer skills requiredFlexible schedule, including nights, weekends, and holidaysExperience with PEP property management system is a plusWhat We OfferCompetitive payHilton team member travel discountsGrowth and advancement opportunitiesSupportive team environmentPaid trainingEmployee recognition programs