Job Description Responsible for performing all services necessary for hotel registrations, including greeting guests upon arrival, performing and tracking assignments of room checkouts, and ensuring receipt of payment. Benefits - Medical
- Dental
- Basic Life Insurance (included with the dental plan)
- Vision
- Short-term Disability
- Combo plan covering accidents, hospitalizations, and critical illnesses
- Paid time off
- Voluntary life insurance
- Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)
Responsibilities Asset Protection and Compliance - Adheres to all regulatory, company, and department policies and procedures.
- Verify credit cards for authorization using electronic acceptance methods.
- Secure, handle cash, make changes, maintain, and balance cashier's bank.
- Perform accurate, moderately complex arithmetic functions using a calculator.
- Accurately post charges to guest rooms using the computer.
Hotel Operational Management - Complete the registration process by accurately verifying, inputting, and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
- Non-verbally confirm the room number and rate.
- Code electronic keys.
- Provide key packets containing room keys and vouchers as appropriate.
Team and Guest Relations - Make an appropriate selection of rooms based on guests' needs.
- Greet guests immediately with a friendly and sincere welcome; use a positive, clear speaking voice; listen to and understand requests; respond with appropriate action; and provide accurate information.
- Acts as a role model to other Team Members, always presents oneself as a credit to Ellis Island Casino, Hotel & Brewery, and encourages others to do the same.
Skills / Experience - Must be at least 21 years of age or older.
- Literate and fluent in English.
- Ability to coordinate multiple tasks.
- Present a personable image.
- Communicate well with others and can speak clearly to be understood by guests.
- Team player with excellent customer service and interpersonal skills.
- Ability to train on PMS computer system.
- Must have mathematical abilities such as addition, subtraction, multiplication, and division.
- Must be able to work with the public in a fast-paced environment.
- Ability to promptly answer telephone calls using clear communication skills.
- Must be able to identify problems and quickly resolve issues.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Physical Requirements - The ability to stand and/or sit for prolonged periods.
- Use hands to handle objects, tools, or controls.
- The ability to lift and/or move objects weighing at least 25 pounds with or without assistance.
- Be comfortable with a moderate noise level in the work environment.
This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs. Core Values - Service - Personalized, warm, and consistently exceptional customer service.
- Value - Committed to deliver quality products for great prices.
- Growth - Promote personal development and growth for all team members.
- Family - Create a family-like environment by staying close to our guests and our team members.
- Passion - Work with passion and enthusiasm every day.
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