Coaching, Communication Skills, Mentoring, Operational Support
The Guest Service Agent Lead plays a vital role in delivering exceptional guest experiences and supporting front desk operations.
- Lead, coach, and support team members to ensure efficient service and high standards.
- Resolve guest concerns professionally and act as the first contact for issues.
- Train, mentor, and maintain accuracy in all front desk functions.
- Collaborate with departments, assist with scheduling, and support compliance tasks.
- Ideal candidates have hotel front desk experience, strong communication skills, and flexibility for varied shifts.
Benefits include competitive wages, health insurance, paid time off, 401k, travel discounts, and professional development opportunities.
Work involves standing, walking, and lifting, with shifts including nights, weekends, and holidays.
We believe in hearts that serve, excellence, nimbleness, and ownership.