Guest Service Agent

Opportunity Guest Service Agent

Greet register and service guests in a friendly and courteous manner according to hotelbrand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager

Your Focus

Immediately greet guests and offer to assist with their needs.

Register and assign guests to hotel rooms.

Establish methods of payment and verify credit.

Make and confirm reservations.

Compute bills collect payments and make change for guests.

Transmit and receive messages using telephones or the PMS system.

Respond to guest requests in a timely manner.

Receive and resolve guest complaints elevating to supervisor if necessary.

Secure guests valuables in hotel safe or safe-deposit boxes if not available in guest rooms.

Perform bookkeeping activities such as balancing accounts and conducting audits.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.

Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

Ensure overall guest satisfaction.

Perform other duties as requested by management.

Your Background and Skill

High School diploma or equivalent preferred.

Previous customer service experience or equivalent training required.

Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

Competitive wages for full time and part time opportunities

Medical Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

247 access to TELUS Health a confidential work-life resource.

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Employee Assistance and Wellness Program

EducationalProfessional Development

Referral Bonus Program

Work Environment and Context

Work schedule varies and may include working on holidays weekends and alternate shifts.

Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It