Guest Service Agent/Night Auditor

Drury Hotels Company LLC

Gainesville, FL

JOB DETAILS
SKILLS
Auditing, Bartending, Cook Dishes, Detail Oriented, English Language, Fast Food, Financial Reporting, Multitasking, Office Equipment, Organizational Skills, Prescription Drugs, Problem Solving Skills, Reconciliation, Record Keeping
LOCATION
Gainesville, FL
POSTED
20 days ago

Property Location:

4000 SW 40th Blvd. - Gainesville, Florida 32608

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

  • Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights

  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

  • Retirement - Company-matched 401(k)

  • Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests.

Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and resolving issues.

Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, set-up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to guests and team members.

Provide courteous, friendly guest service with a +1 Service attitude to ensure an exceptional guest experience.

Perform night audit responsibilities, including completing daily financial reports, balancing and reconciling guest accounts, verifying and posting room and tax charges, handling overnight check-ins/outs, and ensuring all systems and reports are accurate for the next business day.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications. Warm and friendly manner in relating to and interacting with the public

Demonstrated attention to detail while handling multiple tasks simultaneously Familiarity with handling money, making change, and using office machines in day-to-day activities Ability to speak and receive direction (written and verbal direction) in English

Rise. Shine. Work Happy.

Hiring Immediately!

About the Company

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Drury Hotels Company LLC