Guest Service Agent

• On the job training
• Growth Opportunities
• Competitive Pay rates
• Benefits (Medical, Dental and Vision available 1^st day after 60)
• Company Paid Life Insurance
• Paid Time Off
• Special Recognition Programs
• Team Member Discounts

• Greet guests with a welcoming smile and friendly demeanor
• Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Obtain or confirm guest information, assign rooms, activate and distribute keys
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Always maintain a clean and tidy workspace
• Inform guests of hotel amenities and offerings
• Access reservation system to determine unit availability and assists guests with reservations or changes as required
• Communicate with housekeeping, room service and security staff as necessary
• Resolve guests’ complaints and problems calmly and effectively
• Report any unresolved problems with owners and guests to management.
• Maintain a friendly, personable disposition

• Possess excellent verbal and written communication skills, with proficiency in the English language.
• Demonstrate excellence in service quality standards, responding to guests in a timely and professional manner. A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations.
• Prior cash handling and data entry experience required.
• Able to work weekends and holidays
• Stand, sit or walk for an extended period of time or for an entire work shift

ng for extended periods and may involve working in a fast-paced environment. The Guest Service Agent will interact with guests from diverse backgrounds and must maintain a courteous and helpful attitude at all times.