We are seeking a Guest Service Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Register and assign rooms to guests
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment from departing guests
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
Qualifications:
Previous hotel experience in customer service, front desk service, or other related fields
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Hours 3-11 and 11pm to 7 am
Numbers & Facts
Location
Oxon Hill, MD
Job Type
Full-time
Skills
Communication Skillsunmatched
Customer Support/Serviceunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Record Keepingunmatched
Writing Skillsunmatched
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