Guest Service Agent

Job Summary:
We are seeking a Guest Service Agent to join our team. The Guest Service Agent will be responsible for providing friendly and efficient customer service to all guests, including answering inquiries, making reservations, and assisting with any special requests.

Qualifications:
- High school diploma or equivalent
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Attention to detail
- Proficiency in using computer systems
- Previous experience in a customer service role is preferred

Responsibilities:
- Greet guests and provide excellent customer service
- Answer phone calls and respond to inquiries
- Assist guests with check-in and check-out processes
- Process reservations and cancellations
- Handle guest requests and complaints in a professional and timely manner
- Maintain a clean and organized work area
- Collaborate with team members to ensure guest satisfaction
- Follow company policies and procedures at all times