Opportunity: Guest Service Agent Greet, register, and service guests in a friendly and courteous manner according to hotel brand and sustainability standards. Your Growth Path: - Front Desk Supervisor - Sales Coordinator - Front Office Manager - Sales Manager Your Focus: - Immediately greet guests and offer to assist with their needs. - Register and assign guests to hotel rooms. - Establish methods of payment and verify credit. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages using telephones or the PMS system. - Respond to guest requests in a timely manner. - Receive and resolve guest complaints, elevating to supervisor if necessary. - Secure guests valuables in hotel safe or safe-deposit boxes if not available in guest rooms. - Perform bookkeeping activities such as balancing accounts and conducting audits. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards. - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Your Background and Skills: - High School diploma or equivalent preferred. - Previous customer service experience or equivalent training required. - Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks: - Competitive wages for full-time and part-time opportunities. - Medical, Dental, and Vision Health Insurance. - Paid Time Off. - 401k Company Match. - Daily Pay. - Free Basic Life Insurance. - 24/7 access to TELUS Health, a confidential work-life resource. - Travel Discounts. - Commuter Transit and Commuter Parking Benefits. - Employee Assistance and Wellness Program. - Educational/Professional Development. - Referral Bonus Program. Work Environment and Context: - Work schedule varies and may include working on holidays, weekends, and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching. What We Believe: - People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It