Auditing, Bookkeeping, Customer Support/Service, Employee Assistance Plan, Health Insurance, High School Diploma, Life Insurance, Lift/Move 25 Pounds, OSHA, Office Management, Organizational Skills, Resolve Customer Issues, Safety Equipment, Safety/Work Safety, Sales, Sales Management, Sustainability, Time Management, Transmit/Receive Modules, Vision Plan
Opportunity: Guest Service Agent
Greet, register, and service guests in a friendly and courteous manner according to hotel brand and sustainability standards.
Your Growth Path
- Front Desk Supervisor
- Sales Coordinator
- Front Office Manager
- Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests valuables in hotel safe or safe-deposit boxes if not available in guest rooms.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full-time and part-time opportunities.
- Medical, Dental, and Vision Health Insurance.
- Paid Time Off.
- 401k Company Match.
- Daily Pay.
- Free Basic Life Insurance.
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts.
- Commuter Transit and Commuter Parking Benefits.
- Employee Assistance and Wellness Program.
- Educational/Professional Development.
- Referral Bonus Program.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends, and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.
What We Believe
- People Are Our Capability
- Hearts That Serve
- Only Excellence
- Stay Nimble
- Own It