We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Communicate with housekeeping to make sure guest rooms are ready
Handle customer complaints as necessary
Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
Well-versed in taking telephone calls and handling stressful situations
Working knowledge of computer software and reservation management systems
High school graduate, GED recipient, or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
1+ year of hotel industry experience or related job preferred
About The Coonamessett
Why Join Us?
At The Coonamessett, we believe in creating a supportive and engaging work environment where every team member feels valued and empowered. We offer competitive compensation, opportunities for growth, and a chance to be part of a dedicated team committed to excellence.
If you have a passion for hospitality and a knack for making people smile, we’d love to hear from you. Apply today and be part of a place where both guests and employees are treated like family.
The Coonamessett – Where every stay is a story waiting to be told
Numbers & Facts
Location
Falmouth, Massachusetts
Website
https://www.larkhospitality.com/portfolio
Skills
Bookkeepingunmatched
Communication Skillsunmatched
Computer Softwareunmatched
Credit Cardsunmatched
Customer Support/Serviceunmatched
High School Diplomaunmatched
Hospitality and Tourismunmatched
Hotel Industryunmatched
Housekeeping/Cleaningunmatched
Interpersonal Skillsunmatched
Organizational Skillsunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Telephone Skillsunmatched
Time Managementunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.