Guest Service Associate

Overview --------

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Guest Service Host and help create unforgettable experiences for every guest. If you're passionate about hospitality, thrive in a fast-paced environment, and love making guests feel welcome, start making your own luck today! Applicants must be at least 16 years of age.

WHAT OUR GUEST SERVICE HOSTS DO --------------------------------

Our Guest Service Hosts are the first point of contact for our guests. You'll provide exceptional service, assist with inquiries, and ensure every guest enjoys a safe and pleasant experience.

A GUEST SERVICE HOST'S DAY-TO-DAY ------------------------------------

• Provide excellent Guest service by answering questions and assisting with inquiries.
• Stay up to date on all current specials and promotions.
• Assist Guests with facility offerings, ensuring they have a positive experience.
• Greet Guests in a friendly manner and assist with directions and general inquiries.
• Maintain the daily operation of Guest service areas.
• Assist with merchandising functions as needed.
• Ensure high standards of cleanliness, presentation, and service in work areas.
• Operate POS system and registers accurately.
• Ensure accuracy in transactions.
• Multi-task and prioritize tasks efficiently with minimal direction.
• Work in a fast-paced environment while maintaining professionalism.
• Perform other duties as assigned to support business needs.

WHAT IT TAKES --------------

Minimum age: 16 years. Strong customer service skills. Excellent multitasking abilities. Ability to prioritize and manage multiple tasks effectively. Basic math skills for cash handling. High school diploma or equivalent (or currently enrolled in high school).

PERKS -----

• Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)
• $1 arcade play
• All‑day play at Boomers, FECs & Waterparks
• Friends & family discounts
• Food & beverage discounts
• Special discounts on parties and group events
• Perks start on your first day

WORK ENVIRONMENT / PHYSICAL DEMANDS --------------------------------------

Typical entertainment and waterpark environment where you'll walk, bend, and stand for extended periods, and may lift objects with some assistance. You'll work outdoors in various weather conditions and remain highly alert throughout your shift.

Job Type: Part-time, Seasonal Shift: Day, Evening Weekly Day Range: Weekend availability, Flexible scheduling Work Location: One location

Who We Are ------------

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe.

For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits