Guest Service Co-ordinator

Guest Service Co-ordinator

Ref: W174069 Department: Retail City: New York State/Province: New York Location: United States

Workspace Description

Shift Pay Range The pay range for this job is $18 - $26 per hour. Actual pay is dependent on experience and geographic location. We will meet minimum wage and/or any other applicable legal pay requirements based on city, county, and state requirements.

Benefits Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation where applicable, and varied learning opportunities.

Pay Range

• Max: $26
• Min: $18

Company Description Ralph Lauren Corporation is a global leader in the design, marketing, and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Laurens reputation and distinctive image have been consistently developed across an expanding number of products, brands, and international markets.

The Companys brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren, Ralph Lauren Polo, Ralph Lauren Children, Chaps, among others, constitute one of the worlds most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion and fairness for all. We foster a culture of inclusion through Talent, Education & Communication, Employee Groups, and Celebration.

Position Overview The Guest Services Coordinator will be responsible for hospitality services as it relates to in-store client experience to support the achievement of minimum monthly sales goals. They will own the client experience for all hospitality needs within the store, including the service of food and beverage services to clients as they shop with the selling teams. They will support the development of meaningful and profitable relationships with internal and external clients through the execution of hospitality needs provided in the Guest Kitchen.

They will become an expert on service in both personal and hospitality product presentation, following the brand guidelines and taking pride in ensuring the highest level of experience at all times.

Essential Duties & Responsibilities

• Actively participate in team initiatives supporting across Hospitality functions when needed.
• Develop meaningful and profitable relationships with internal and external clients over the phone.
• Facilitate sales via phone calls or electronic communication when appropriate, or connect the client to the appropriate sales professional to take over the sale.
• Become an expert on product in-store to relay product knowledge and availability to clients via phone or electronic communication.
• Facilitate customers shopping experience through various services, assisting as needed with transportation service, concierge, etc.
• Support corporate and store-to-store product requests, ensuring effective documentation and tracking.
• Establish innovative practices to enhance behaviors that exceed the service and product request expectations of internal and external customers.
• Assist with celebrity dressing and other marketing/PR requests.
• Greet every client, provide exceptional customer service, and assist them in their individual shopping needs (i.e., offering a beverage, guiding to the appropriate department or sales professional, etc.).
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
• Prepare store for opening and closing, including opening and closing cash wraps/registers in accordance with Company guidelines and procedures.
• Fill in merchandise and return merchandise to the stock room.
• Stock cash wraps with gift boxes, bags, etc., and maintain clean, presentable front and back-of-house areas.
• Fold and straighten merchandise.
• Provide support to the sales professionals in order to make sales transactions and shopping experiences run smoothly.
• Direct all phone calls and questions to appropriate areas of the store.
• Coordinate efforts with the Shipping and Receiving Department to follow up on customer sends, deliveries, transfers, and new product receipt.
• Possess knowledge of Alterations procedures, pricing, and current shop dates.
• Ensure product is delivered to/from the Alterations shop in a timely manner.
• Assist in various promotional mailing projects and Marketing/PR events.
• Provide assistance on the floor at any given time to support other departments based on store needs.
• Ensure a clean, organized sales floor and fitting rooms.

Experience, Skills & Knowledge

• Well-developed written and verbal communication skills.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Takes pride in personal presentation and attention to detail.
• Strong organizational skills and ability to multi-task.
• Ability to multi-task in a fast-paced environment.
• Self-starter/proactive mindset.
• Relevant work experience preferred.
• Computer skills preferred (Word, Excel, PowerPoint, and Outlook).
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office.
• Ability to work around chemicals, lift up to 30 lbs., and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines.
• Ability to operate the register, stand, move, and walk for multiple hours.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.

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