Guest Service Coordinator

Guest Service Coordinator

Location: Downtown Boston, MA
Salary: $50,000 - $55,000 per year

Position Summary

CFS has partnered with a luxury hotel in seeking a friendly, professional Guest Service Coordinator to provide exceptional customer service and create a welcoming experience for every guest. This role is responsible for front desk operations, guest check-ins and check-outs, answering inquiries, and ensuring a high level of guest satisfaction.

Key Responsibilities

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• Greet guests and provide a positive first impression.
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• Complete guest check-in and check-out processes.
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• Answer phone calls and assist with guest requests and inquiries.
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• Provide information on property amenities, services, local dining, and attractions.
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• Resolve guest concerns and follow up to ensure satisfaction.
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• Assist with administrative and front desk duties as needed.
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Qualifications

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• At least 1 year of customer service experience; hotel front desk experience preferred.
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• Strong communication and interpersonal skills.
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• Proficiency with Microsoft Office; Opera experience is a plus.
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• Excellent attention to detail and ability to multitask in a fast-paced environment.
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• Professional, reliable, and team-oriented attitude.
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• Valid driver's license and clean driving record required.
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• Ability to work a flexible schedule, including evenings, weekends, and holidays.
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