Guest Service Expert

POSITION SUMMARY

Our jobs are not limited to delivering food and beverages to guests. Instead, we create memorable and unique experiences for guests enjoying pool, recreation and outdoor dining areas. F&B & Pool Ambassadors take the initiative and provide a wide range of services to ensure guests enjoy their experience. Whether welcoming guests, providing towels and amenities, taking food and beverage orders, promoting property activities, coordinating with operational departments, maintaining service areas, or delivering food and beverages, the F&B & Pool Ambassador makes every interaction part of the guest experience. This position requires a commitment to safety, quality, professional appearance, teamwork, and Marriott brand standards.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of customer service

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.