Cumberland Farms Guest Service Leader Job in Androscoggin, ME | Cumberland Farms Jobs
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Guest Service Leader
691 Main Street Lewiston ME
Full-time, Part-time
Job Description
Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you interested in starting a career in retail? Do you thrive in fast paced environments?
Then you may be the perfect addition to our team!
What We Offer:
Position Summary:
Guest Service Leaders are crucial to the success of our stores, creating stability with store operations and guiding the team in serving and delighting our guests. If you are a high energy, outgoing person who loves to help others, work as part of a team, and who is looking for a leadership role, this job is for you! Responsibilities involve supporting the Store Manager with day to day operations, assuming shift leader responsibilities in the Store Manager's absence, and leading by example with great guest service behaviors so that we are the clear choice for our guests. Guest Service Leaders will greet and welcome our guests, coach fellow team members on service behaviors, help keep our stores in-stock, clean and organized to make the guest experience fast, easy and pleasant. This role supports the Store Manager and other team members in delivering an exceptional guest shopping experience and a working environment that promotes engagement and living the Company Values.
Responsibilities:
Greet all guests in a friendly manner to make them feel welcomed and appreciated and invite them to return at a later date.
Process guest transactions in an efficient and friendly manner to minimize guest wait time.
Maintain the overall appearance and cleanliness of both the inside and outside of the store. Ensuring that the coffee station is clean and stocked; the food service area is spotless, and the bathrooms are sparkling clean
Monitor and replenish as needed product on the sales floor, including coolers and freezers, rotating stock and keeping product levels full so that we have what our guests' desire and achieve the Company goal of 100% in-stock at all times.
In Store Manager's absence, complete Manager's reports, product ordering and banking as needed.
Lead by example in execution of Company values, programs, processes and policies.
Provide training, feedback, coaching and direction to fellow team members, assuming role of store lead in Store Manager's absence.
In food service stores, assist with food preparation and food safety, executing Company processes and programs to provide a consistent guest shopping experience.
Make safety a priority within the store for guests and team members.
Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM's absence.
Must be able to perform the essential functions of this position with or without reasonable accommodations.
Working Relationships:
Store team members, Store Manager, District Manager, and various Corporate personnel and vendors
Requirements
Minimum Education: N/A
Preferred Education: High School or GED
Minimum Experience: 6 months as a Guest Service Associate
Preferred Experience: 6-12 months retail, guest service or restaurant
Preferred Licenses/Certifications and Skills: ServSafe /Food Safety certification a plus but not mandatory
Soft Skills:
Scheduling: This position is a part time and full-time and involves working a variety of hours, day and night, as Cumberland Farms stores can be open 24 hours depending on the store. Weekend & Holiday hours are required.
Hours & Conditions: Part-time (up to 29 hours), Full-time (30-40 hours)
Travel: 5%. Ability to deliver deposits to the bank independently (where applicable) and have own vehicle to do so.
Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.
Other: Specialized attire required in food establishments
$16.10-$18.10
Wage
$16.10-$18.10
Additional Info
In the spirit of pay transparency, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
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Cumberland Farms convenience stores across the U.S.
Certified Oil • Cumberland Farms • Fastrac • Kwik Shop • Loaf N'' Jug • Minit Mart • Quik Stop • Sprint Food Stores • Tom Thumb • Turkey Hill
Cumberland Farms is a privately owned family run business that has been around for almost sixty years with a corporate facility in Framingham, MA. We started back in the 50’s and through the years have grown to over 600 convenience stores ranging from Maine to Delaware as well as a group of stores in Florida.
In 2005, Cumberland Farms completed the acquisition of Gulf Oil LP and is now known as The Cumberland Gulf Group.
In May of 2009 Cumberland Farms and Gulf Oil moved into our new state-of-the-art business support campus in Framingham, Massachusetts. It is a beautiful, remarkable facility that will help lift both of these great companies to new heights for years to come.
It is also the culmination of an ideal we set in motion several years ago. The fact is, Cumberland Farms and Gulf Oil are sharing a whole lot more than a corporate website, office space and administrative resources.
We are also sharing a philosophy, and a vision to become the premier brands of choice forthe on-the-go world.
This commitment will, in turn, elevate these two brands to be the envy of our competitors, irreplaceable to our customers, and a point of pride to all of our employees.