Are you a hospitality professional who thrives on delivering exceptional guest experiences and leading high-performing teams? The Country Inn & Suites of Roseville is seeking a Guest Service Manager to oversee front desk operations, support daily hotel operations, and help create memorable experiences for every guest.
In this leadership role, you will work closely with the General Manager to ensure operational excellence, maximize guest satisfaction, develop team members, and support the hotel's revenue and profitability goals.
Pay & Position Details
$20.00 per hour
Full-time, hourly position
Includes evenings, weekends, and call-off support as needed
Prior hotel and supervisory experience preferred
Benefits
We offer competitive compensation, performance-based increases, and a comprehensive benefits package, including:
Medical, Dental, Vision, HSA, and FSA options
Company-paid Short-Term Disability, Long-Term Disability, Life Insurance, and AD&D
Voluntary Life Insurance
401(k) with Company Match
Paid Holidays, PTO, and Sick Time
Employee Hotel Discounts
Free employee medical coverage and highly discounted family coverage after eligibility requirements are met
Key Responsibilities
Oversee daily front desk operations and ensure excellent guest service.
Lead, train, and support front desk team members.
Resolve guest concerns and maintain high guest satisfaction.
Manage schedules, staffing, and department operations.
Support hotel revenue goals through upselling and rate management.
Ensure compliance with company policies, cash handling, and safety procedures.
Conduct property inspections to maintain cleanliness and quality standards.
Assist with budgeting, supplies, and overall hotel performance.
Serve as Manager on Duty as needed and support hotel-wide operations.
Skills & Qualifications
Strong customer service and leadership skills.
Excellent communication, organization, and problem-solving abilities.
Ability to multitask and work effectively in a fast-paced environment.
Professional attitude with the ability to lead and support a team.
Basic computer proficiency and business skills.
High school diploma or equivalent required; Associate degree preferred.
Prior hotel, hospitality, or customer service experience required.
Previous supervisory experience preferred.
Pre‑employment background check and drug screening required.
E‑Verify employer.
EOE M/F/Vet/Disability.
Numbers & Facts
Location
Roseville, MN
Job Type
Part-time
Salary
$20 Per Hour
Skills
Accidental Death and Dismemberment (AD&D)unmatched
Budgetingunmatched
Business Skillsunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Corporate Policiesunmatched
Customer Support/Serviceunmatched
Disability Insuranceunmatched
Flexible Spending Accountsunmatched
High School Diplomaunmatched
Home Inspectionsunmatched
Hospitality Revenueunmatched
Leadershipunmatched
Life Insuranceunmatched
Maintain Complianceunmatched
Multitaskingunmatched
Operational Supportunmatched
Operationsunmatched
Operations Managementunmatched
People Managementunmatched
Problem Solving Skillsunmatched
Profit & Lossunmatched
Quality Managementunmatched
Quality Metricsunmatched
Safety Processunmatched
Schedule Developmentunmatched
Up-Sellingunmatched
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