Located just steps from The Village at Meridian, our charming 82‑room property offers the perfect opportunity for an ambitious hospitality professional to grow their career. As Guest Service Manager, you’ll partner closely with the General Manager to drive overall hotel performance, lead front desk operations, and ensure every guest enjoys an exceptional stay. This role is ideal for a front desk associate ready to take the next step into leadership.
Provide warm, professional, and consistent guest service
Lead front desk operations, including scheduling and daily workflow
Train, coach, and support front desk associates
Resolve guest concerns and build strong guest relationships
Contribute to revenue goals through effective service and sales practices
Maintain accurate cash handling and internal controls
Assist with marketing initiatives and community engagement
Ensure guest rooms and public spaces meet cleanliness and quality standards
Manage supply levels and maintain inventory within budget
Serve as Manager on Duty and support front desk coverage as needed
Uphold company policies, safety standards, and security procedures
High school diploma required; associate degree preferred
At least 1 year of hotel front desk or customer service experience
Supervisory experience preferred
Strong leadership, communication, and organizational skills
Ability to multitask in a fast‑paced environment
Basic computer proficiency and solid math skills
Flexible schedule availability is a must
$20 per hour
Full‑time, hourly role
Requires prior hotel and supervisory experience
Includes all shifts and call-off support as needed
We offer competitive compensation with performance‑based increases, bonus eligibility, and a comprehensive benefits package, including:
Medical, Dental, Vision, HSA, and FSA options
Company‑paid Short‑ and Long‑Term Disability, Life, and AD&D
Voluntary Life Insurance
401(k) with company match
Paid Holidays, PTO, and Sick Time
Employee discounts